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6 Posts

10-16-2018

United States of America

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  • Message 61 of 92

Re: Cannot log on during recovery disk creation

2018-11-28, 19:36 PM

go to the site

https://www.managedtechnicalsupportaccess.com/mtsarva/lenovo.html?lang=us

 

register\log in, open a 'case', enter your system model\SN (and other info), state that USB recovery\creation tool isn't working and that you would like the USB of xyz O/S.

 

I had systems with downgraded win7 installed - Lic for Win10Pro, this means I was entitled to a Win10 USB ...for which they had it avail.

Good Luck.

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6 Posts

11-13-2018

Ireland

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  • Message 62 of 92

Re: Cannot log on during recovery disk creation

2018-11-28, 19:58 PM
Thank you i submitted a case thank you hopefully i wont be waiting too long
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3 Posts

02-12-2019

United States of America

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  • Message 63 of 92

Re: Cannot log on during recovery disk creation

2019-02-12, 17:09 PM

I have the same problem, and it appears this service has now been down for over a year, Wow. If this is true, what garbage support.

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9154 Posts

01-13-2008

United States of America

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  • Message 64 of 92

Re: Cannot log on during recovery disk creation

2019-02-13, 16:09 PM

 wrote:

I have the same problem, and it appears this service has now been down for over a year, Wow. If this is true, what garbage support.


It's working now.  Give it another try.

 

It hasn't been down for "over a year" but it is down from time to time. Perhaps when preload images are being updated, don't know.

 

Z.


The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc.


The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored - questions and answers belong in the forum so that others may contribute and benefit. ... GeezBlog

 

Communities: English Deutsch Español Português Русскоязычное Česká Slovenská Українська Polski Türkçe Moto English

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13 Posts

10-12-2016

Canada

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  • Message 65 of 92

Re: Cannot log on during recovery disk creation

2019-02-13, 16:14 PM

I have given up on trying to download and make recover media login will work and not work downloads sometimes never finish about 80% of the time 

I call Lenovo and order the recover media no and it take about 8-9 days to get it we we sell about 50-10 computers per month its a waest of time but it works

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1 Posts

02-28-2019

United States of America

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  • Message 66 of 92

Re: Cannot log on during recovery disk creation

2019-02-28, 18:33 PM

Now I have this issue. I wish Lenovo would fix this I do not have time to wait around for my images!

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13 Posts

10-12-2016

Canada

11 Signins

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  • Message 67 of 92

Re: Cannot log on during recovery disk creation

2019-02-28, 18:38 PM

get to the back of the bus bddy this will never be fixed 

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1 Posts

04-04-2019

Chile

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  • Message 68 of 92

Re: Cannot log on during recovery disk creation

2019-04-04, 16:31 PM

I get my laptop Y520 dead, i need the USB Recovery Files to start again, but when i put my credential in the lenovo USB Recovery Creator just show a message with error of Communication. Please, is there another place to download the files?

Thanks

 

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28 Posts

08-26-2012

United States of America

77 Signins

537 Page Views

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  • Message 69 of 92

Re: Cannot log on during recovery disk creation

2019-06-09, 20:50 PM

I'm unsure whether this issue has been established as never resolved, or that the service has permanently been "down", but I am attempting to recover my T580 laptop using this method and am running into this same issue. It looks like this service may permanently be unavailable from the looks of the last couple of posts on the thread here, but I wanted to input that it is (still) happening (again)... Thank you.

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2 Posts

06-12-2019

United States of America

2 Signins

20 Page Views

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  • Message 70 of 92

Re: Cannot log on during recovery disk creation

2019-06-12, 8:11 AM

same problem.  I had to reformat the hard drive and lost the recovery partition. Windows reinstalled, but the wifi adapter and trackpad are not recognized.

 

It seems I need to request a physical recovery USB. Silly.  Snail mail in 2019..

 

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