Re: Cannot log on during recovery disk creation

frankba771 · ‎03-03-2018

I just tried to log into the USB recovery tool today, seems like this issue is still a problem. Any updates Lenovo?

zoltanthegypsy · ‎01-13-2008

Just tested. It's working again.

Z.

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techie2014 · ‎03-19-2018

I just tried agian and am still having issues. I can't get any further than Communication with teh Lenovo Support site has been interrupted. Are there any udates?

zoltanthegypsy · ‎01-13-2008

Failed for me earlier today but is working for me now.

Z.

The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc.

The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored - questions and answers belong in the forum so that others may contribute and benefit. ... GeezBlog

Communities:

techie2014 · ‎03-19-2018

Thanks. I tried again this morning and it worked. (Dropped connection during download attempt 1 though...second attempt went fine).

Pery · ‎07-20-2016

Hello Andy,

Lenovo USB Recovery Creator is informing me that

COMMUNICATION WITH THE LENOVO SUPPORT SITE HAS BEEN INTERRUPTED.

Isn't there a service monitoring for the back-end to ensure a continuously up and running service in order that us the users don't have to report you that this Lenovo USB Recovery Creator can not do its job again?

PLEASE FIND A SOLUTION THAT IMPROVES THE SERVICE, and do monitoring for yourself.

When can I expect the service to be back again?

Laszlo.

tchrist · ‎05-24-2018

My first time using this utility and am getting this same message "Communication with the Lenovo Support site has been interrupted.". Right when I try to log in. I register, received the link, following directions and steps. This is very frustrating. Nothing was being blocked by our firewall from my machine.

bradMil · ‎10-12-2016

Same issue again

roxbits · ‎08-06-2018

I just spent 2K on a yoga 920 after reading amazing reviews. One week later, I'm needing to reset to factory settings and I did not make a system recovery disk (who knew? I always used too, but got complacent).

I cannot get to through past the USB Recovery Creator as I get the error messge "Communication with the Lenovo support site has been interrupted.". I also had a new 64 gb jump drive installed as the directions stated.

Since that error message, I now have lost my wireless network settings.

I AM REGRETING my decision to buy this laptop! It's been nothing but pain for this past week. New computer? pish! I also bought a new cheap desktop - 1/2 hour, it's set up and no issues since!

bismarckpalm · ‎06-20-2018

I am having the same problem. Please advise.

Re: Cannot log on during recovery disk creation