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9 Posts

02-02-2018

CN

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Cannot log on during recovery disk creation

2018-02-02, 10:59 AM

 When using Lenovo USB Recovery Creator to log in the Lenovo ID, Communication with the Lenovo Support site has been interrupted.

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7645 Posts

09-04-2014

SK

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Re: Cannot log on during recovery disk creation

2018-02-02, 11:58 AM

I am aware there was an issue with a section of the support site earlier today which has been resolved and may have been the cause of what you experienced.  Clicking Send Error to Lenovo will have notified the correct team regarding your issue.

 

Andy

 

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Lenovo eServices

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Re: Cannot log on during recovery disk creation

2018-02-02, 11:55 AM
 

Andy

 

English Community Administrator
Lenovo eServices

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9 Posts

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CN

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Re: Cannot log on during recovery disk creation

2018-02-02, 12:36 PM

预计什么时候修复这个问题

 

Admin / Google Translate

Expected when to fix this problem
 
Admin note; If you wish to post in Chinese that's fine but please post a translation using web tools if required; English is the language of this Community.  The Chinese language Community is at  https://club.lenovo.com.cn/
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7645 Posts

09-04-2014

SK

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Re: Cannot log on during recovery disk creation

2018-02-02, 12:43 PM

Sorry but currently I am unable to answer that question but the issue has been reported.

 

Andy

 

English Community Administrator
Lenovo eServices

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9 Posts

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CN

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Re: Cannot log on during recovery disk creation

2018-02-02, 13:07 PM
OK, Thanks
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Re: Cannot log on during recovery disk creation

2018-02-02, 15:27 PM

I've been informed that the issue has been fixed, if you haven't already you might like to try again.  If it doesn't work on the first attempt you might need to clear your browser's cache and cookies or try another browser.

 

Andy

 

English Community Administrator
Lenovo eServices

Please remember to come back and mark the post that you feel answered your question as the solution. 
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2 Posts

02-02-2018

US

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Re: Cannot log on during recovery disk creation

2018-02-02, 18:21 PM
We just experienced the same issue reported at the beginning of this thread - when attempting to log into the Lenovo USB Recovery Creator, we are met with the error message "Communication with the Lenovo Support site has been interrupted." For reference, this was on a brand new Lenovo system that had not accessed the site previously... or any other site for that matter. This was a brand new download of the USB Recovery Creator as well. Any suggestions on how to resolve this would be appreciated.
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1 Posts

02-02-2018

HU

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Re: Cannot log on during recovery disk creation

2018-02-02, 19:12 PM

I have the same issue. It is not a browser problem, or at least not directly - I can log into the support site without any problems. It seems to be specific to the Recovery Creator tool. Also on a brand new system here.

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1 Posts

02-03-2018

SA

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Re: Cannot log on during recovery disk creation

2018-02-03, 11:41 AM

I submitted an order for my Y520 and when i try to login in the lenovo usb recovery creator i keep getting this error "communication with the lenovo support site has been interrupted"

 

 

Moderator comment: Merged in. Subject edited.

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