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Community SeniorMod
Community SeniorMod
Posts: 7,410
Registered: ‎01-13-2008
Location: US
Views: 1,714
Message 51 of 81

Re: Cannot log on during recovery disk creation


@bismarckpalm wrote:

I am having the same problem.  Please advise.


Just tested and it's currently working for me.

 

That server is wonky.  All I can suggest is trying again....

 

Z.


The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc.


The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored - questions and answers belong in the forum so that others may contribute and benefit. ... GeezBlog

 

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IamSpoot
Paper Tape
Posts: 5
Registered: ‎10-16-2018
Location: US
Views: 1,512
Message 52 of 81

Re: Cannot log on during recovery disk creation

Same issues as others. 2 days in a row.

I clicked "send error to lenovo", just for good measure....not sure that it did.

Now onto the managedtechnicalsupportaccess site to see if THEY can issue a USB with my recovery media!

DualWeaponWord
What's DOS?
Posts: 1
Registered: ‎10-16-2018
Location: GB
Views: 1,502
Message 53 of 81

Re: Cannot log on during recovery disk creation

I am getting the "Communication with the Lenovo Support Site has been interrupted" error too.

 

This is extremely frustrating Smiley Mad

 

Why are Lenovo not doing anything to fix this???????

BillyAmsterdam
Punch Card
Posts: 5
Registered: ‎02-07-2018
Location: NL
Views: 1,467
Message 54 of 81

Re: Cannot log on during recovery disk creation

Same error message  "Communications with the Lenovo Support site has been interrupted"

 

This error has been an issue for months right?

 

 

Come on Lenovo!  Sort it out.

markore
What's DOS?
Posts: 2
Registered: ‎10-17-2018
Location: US
Views: 1,463
Message 55 of 81

Re: Cannot log on during recovery disk creation

Hello beautiful people.

 

After hours of struggling with the errors....

 

I finally managed to make a USB key from an Ideapad 720s running the preinstalled windows 10x64 home edition.

 

Some steps I tried along the way: (not sure which one actually made the difference)

  • Removed the factory installed mcafee antivirus (which did not install cleanly - but they have  a removal tool http://us.mcafee.com/apps/supporttools/mcpr/mcpr.asp)
  • ran sfc /scannow from a command prompt run as administrator to check for corrupt windows files.
  • Deleted all the temporary files from the first attempt at using the media creator.
  • Downloaded the windows 7 version of the lenovo USB creator which then also installed .net framework 3.5.
  • Set the target for the downloaded files to be an empty folder in the root of the C: drive.

It seems the windows 7 version of the tool may be a little more robust.

 

Cheers.

stekya
Paper Tape
Posts: 7
Registered: ‎11-13-2018
Location: IE
Views: 1,233
Message 56 of 81

Re: Cannot log on during recovery disk creation

I have the same problem i hav been trying for the last month i need the software for my laptop and have no other computers to get this
stekya
Paper Tape
Posts: 7
Registered: ‎11-13-2018
Location: IE
Views: 1,231
Message 57 of 81

Re: Cannot log on during recovery disk creation

did they issue you with a usb?
IamSpoot
Paper Tape
Posts: 5
Registered: ‎10-16-2018
Location: US
Views: 1,213
Message 58 of 81

Re: Cannot log on during recovery disk creation

USB from managedtechnicalsupportaccess = yes

(if your model is entitled to one)

stekya
Paper Tape
Posts: 7
Registered: ‎11-13-2018
Location: IE
Views: 1,209
Message 59 of 81

Re: Cannot log on during recovery disk creation

how did you get this thanks im stuck and cant download the software
IamSpoot
Paper Tape
Posts: 5
Registered: ‎10-16-2018
Location: US
Views: 1,206
Message 60 of 81

Re: Cannot log on during recovery disk creation

go to the site

https://www.managedtechnicalsupportaccess.com/mtsarva/lenovo.html?lang=us

 

register\log in, open a 'case', enter your system model\SN (and other info), state that USB recovery\creation tool isn't working and that you would like the USB of xyz O/S.

 

I had systems with downgraded win7 installed - Lic for Win10Pro, this means I was entitled to a Win10 USB ...for which they had it avail.

Good Luck.

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