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OldWolf
What's DOS?
Posts: 1
Registered: ‎02-06-2018
Location: SK
Views: 2,679
Message 21 of 81

Re: Cannot log on during recovery disk creation

Is there a workaround for download?

Diaghilev
Fanfold Paper
Posts: 5
Registered: ‎02-09-2018
Location: UA
Views: 2,409
Message 22 of 81

Re: Cannot log on during recovery disk creation

Dear GDI_lenovo,

I had only one try for the request for my hardware (Iand 've choosen the digital copy).

Therefore, I can not submit another one for the physical media copy.
Because the system tells me that I don't have the right for the new request any more and should try another hardware.

And the worst part - my current request will expire in less then 72 hours.

Is this a bad luck?

Please, recommend me, what should I do?
sriramselvam
Paper Tape
Posts: 4
Registered: ‎02-09-2018
Location: US
Views: 2,371
Message 23 of 81

Re: Cannot log on during recovery disk creation

Hi,

 

Sadly the problem is not solved yet.

 

I tried to login and I get the same error. My 3 days time window is expiring today.

 

I can't understand how to get the physical recovery media. Please let me know, wherever I try to apply for recovery media it says I have already ordered one.

 

It gets frustrating as everyday passes by without any solution.

sriramselvam
Paper Tape
Posts: 4
Registered: ‎02-09-2018
Location: US
Views: 2,369
Message 24 of 81

Re: Cannot log on during recovery disk creation

Same problem here. It doesn't seem to have any workaround either.

waleedhassanx
Paper Tape
Posts: 1
Registered: ‎02-10-2018
Location: EG
Views: 2,342
Message 25 of 81

Re: Cannot log on during recovery disk creation

Same problem here until now 

Farlander
What's DOS?
Posts: 1
Registered: ‎08-15-2016
Location: US
Views: 2,253
Message 26 of 81

Re: Cannot log on during recovery disk creation

I also am unable to use the recovery tool and am traveling in 2 days.  This is unacceptable lack of support rendering the product useless and seem to be intentional based on the irrational "too strict security guidelines" given earlier.

In the meantime I want a direct link to download the tool, or a recovery USB airmailed for overnight Sunday delivery.  What's the deal?

 

Moderator note: post edited to conform with Community Guidelines

frodus
What's DOS?
Posts: 2
Registered: ‎02-10-2018
Location: US
Views: 2,212
Message 27 of 81

Re: Cannot log on during recovery disk creation

This is rediculous. Over a week later and we are still having issues?

 

Get with it Lenovo. We need to be able to access a recovery for our devices!

chipcolor2016
What's DOS?
Posts: 1
Registered: ‎02-11-2018
Location: US
Views: 2,147
Message 28 of 81

Re: Cannot log on during recovery disk creation

hi

i cant download the image because there is error when i write my mail and password.

 

Moderator note: post merged with existing thread.  Subject edited to match thread.  Was:  download image with lenovo usb recovery creator

sriramselvam
Paper Tape
Posts: 4
Registered: ‎02-09-2018
Location: US
Views: 2,148
Message 29 of 81

Re: Cannot log on during recovery disk creation

please provide an update on the situation.

even if the problem of logging in is solved.

 

My thinkpad had access for download only once. The ridiculous 3 day deadline given by Lenovo is already over. Please enable the download for my T470 again.

Diaghilev
Fanfold Paper
Posts: 5
Registered: ‎02-09-2018
Location: UA
Views: 2,063
Message 30 of 81

Re: Cannot log on during recovery disk creation

Dear Lenovo support,

How can I order the appropriate USB memory stick from you?

I understand that there is the low probability of fixing this issues in the near future.

For me it is better to solve this problem in such a way, then not to work it out in any way.

Please write me the contact email for my request corrections.

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