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spbaggy
What's DOS?
Posts: 1
Registered: ‎02-11-2018
Location: AU
Views: 2,341
Message 31 of 81

Re: Cannot log on during recovery disk creation

I am overseas and totally stuck with this problem. This is a bad situation - really regretting my purchase only 2 months ago of a Lenovo laptop, which then died and now I am left unable to restore due to this problem. My +1 for an immediate fix, although it is probably too late for me and my work trip is ruined.
Diaghilev
Fanfold Paper
Posts: 5
Registered: ‎02-09-2018
Location: UA
Views: 2,062
Message 32 of 81

Re: Cannot log on during recovery disk creation

It seems that this issue is still not fixed.

Does anybody have a successfull try with logging in USB Recovery Creator? 

frodus
What's DOS?
Posts: 2
Registered: ‎02-10-2018
Location: US
Views: 2,041
Message 33 of 81

Re: Cannot log on during recovery disk creation

I ended up calling support because now my sound is not working (All garbled and seems like the speaker is blown or something), and demanded they send me a recovery key.

 

I got 2 of them today, marked URGENT.

 

So you CAN call in and complain and get a key.

Brainiac80
Paper Tape
Posts: 4
Registered: ‎11-11-2016
Location: SE
Views: 2,010
Message 34 of 81

Re: Cannot log on during recovery disk creation

At least the single free order is not wasted according to the email:

"If a digital download order has not started within 72 hours (3 days), the digital download order expires, and a new digital download order must be submitted ."

Community SeniorMod
Community SeniorMod
Posts: 7,132
Registered: ‎01-13-2008
Location: US
Views: 1,970
Message 35 of 81

Re: Cannot log on during recovery disk creation

All,

 

I've been waiting for access too.  Just checked again and it's currently working for me.  Downloading now...

 

Z.


The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc.


The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored - questions and answers belong in the forum so that others may contribute and benefit. ... GeezBlog

 

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FamdentKorat
Paper Tape
Posts: 3
Registered: ‎02-03-2018
Location: TH
Views: 1,940
Message 36 of 81

Re: Cannot log on during recovery disk creation

downloding now, pretty fast, hopefully there will be no errors.

vmone
Paper Tape
Posts: 3
Registered: ‎02-04-2018
Location: BG
Views: 1,916
Message 37 of 81

Re: Cannot log on during recovery disk creation

Still not able to login with the tool Smiley Sad

FamdentKorat
Paper Tape
Posts: 3
Registered: ‎02-03-2018
Location: TH
Views: 1,909
Message 38 of 81

Re: Cannot log on during recovery disk creation

you may need to download the lenovo recovery creator tool again. first i tried to use the tool previously downloaded, but it didn't work. the new loaded one works.

 

 https://support.lenovo.com/th/en/solutions/ht103653

vmone
Paper Tape
Posts: 3
Registered: ‎02-04-2018
Location: BG
Views: 1,891
Message 39 of 81

Re: Cannot log on during recovery disk creation

Confirmed: re-downloading the tool enabled the download for me.

Also, you will have to place a new order for the media if previous one has expired (72 hours from order confirmation) and have been unused .

 

The weird thing is that newly downloaded version of the USB Creator tool is the same as previous ones (I have already tried to re-download as a fix). It is ver. 4.0.0.

Diaghilev
Fanfold Paper
Posts: 5
Registered: ‎02-09-2018
Location: UA
Views: 1,849
Message 40 of 81

Re: Cannot log on during recovery disk creation

Still can't login

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