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FernandoSE
What's DOS?
Posts: 1
Registered: ‎06-12-2019
Location: ZA
Views: 438
Message 71 of 81

Re: Cannot log on during recovery disk creation

Hi Experiencing the same issue please advise on soultion, require download urgently.

Thanks

 

bradMil
Paper Tape
Posts: 10
Registered: ‎10-12-2016
Location: CA
Views: 430
Message 72 of 81

Re: Cannot log on during recovery disk creation

good luck some times you can get it to work with older versions of the client to download but the login only works every few weeks the best is to cal in and oreder the usb 

bradMil
Paper Tape
Posts: 10
Registered: ‎10-12-2016
Location: CA
Views: 428
Message 73 of 81

Re: Cannot log on during recovery disk creation

its been up and down for as long as this post 

it need to be up 100% or scrap it and try something else 

bradMil
Paper Tape
Posts: 10
Registered: ‎10-12-2016
Location: CA
Views: 420
Message 74 of 81

Re: Cannot log on during recovery disk creation

hey any SN and it doesnt work

we sell hundreds of workstions per month and have to order usb's ever time so each workstation has its own recover media 

IamSpoot
Paper Tape
Posts: 5
Registered: ‎10-16-2018
Location: US
Views: 394
Message 75 of 81

Re: Cannot log on during recovery disk creation

Just to clarify that you'all are following the proper steps...

 

go to
https://pcsupport.lenovo.com/us/en/lenovorecovery
log in (create if needed)
enter serial #
select country - select language
you may need to enter the complete Machine Type Model (model#)

*note type of recovery media that is available to you on right-side*

If physical media is avail to you, click next to "place" order
--DVD media gets mailed to you - a mailing form is presented to fill out
  (I just did this for a PC from 2016 - Win8.1 Pro DVD)
--USB media can also be mailed to you if that is an option for you - based on machine

If 'digital download' is the only avail choice, click to 'accept' the terms
--then click "Next"
--fill out the short form for your account
--'I'm not a robot'
--click next
-----your digital download request NOW places an item in a holding bin for you!
** without the above steps you will always get login errors from the USB recovery tool!!

 

NOW use the Lenovo USB recovery creator tool (desktop app), to go get it and create the media.
-login using the same credentials from above.
-you should see items that you are allowed to download - select it, 'next', save location (make a new folder for each dl)
----takes forever!
-insert USB of 16GB min
-when dl is complete, click 'Next'
-select your USB drive
-click OK on validated screen

-creator takes forever to "make" the USB

-format\copy should be complete and ready.

RogerPAlexander
What's DOS?
Posts: 2
Registered: ‎06-12-2019
Location: US
Views: 387
Message 76 of 81

Re: Cannot log on during recovery disk creation

I have done all of the steps you outline.  Digital download is my only option.  I got an email saying the link will only be active for 72 hours.

 

"NOW use the Lenovo USB recovery creator tool (desktop app), to go get it and create the media.
-login using the same credentials from above."

 

This is where the problem happens. The software is unable to login, so I never get to the step listing the digital download and allowing me to download it.

bradMil
Paper Tape
Posts: 10
Registered: ‎10-12-2016
Location: CA
Views: 379
Message 77 of 81

Re: Cannot log on during recovery disk creation

Yes thous are the steps but not working most days 

some days it works with a old version of the client and other days the new one works 

IamSpoot
Paper Tape
Posts: 5
Registered: ‎10-16-2018
Location: US
Views: 365
Message 78 of 81

Re: Cannot log on during recovery disk creation

I wonder, then, if it makes a difference if you stay logged into the recovery request website or not?
I just did the dvd order online this am...worked ok. unrelated, I know.

 

Then I had logged out and back in to do a USB digital dl only thing - usb tool worked, just before I made my other post.

as I went through the whole process I started to document each step, because it was working for me (shocked!).

 

But, I know I had initially (the first times I tried this process) and always got the login error because I went to the app\tool first, thinking I could somehow just get in and have access to recovery media.

Following the first steps might be something others haven't done? (like me)

 

So, it may still be hit-n-miss (mostly miss) for others.

I would suggest to try a win7 box + tool or maybe a win8 + tool and then a Win10 + tool.

Mine worked this am with Win7 + tool.

bradMil
Paper Tape
Posts: 10
Registered: ‎10-12-2016
Location: CA
Views: 357
Message 79 of 81

Re: Cannot log on during recovery disk creation

the other issue is the download sometime it will finish and others not and you have to re download 4 5 times 

on the days it works 

Sam502
What's DOS?
Posts: 2
Registered: ‎06-19-2019
Location: US
Views: 232
Message 80 of 81

Re: Cannot log on during recovery disk creation

I expericed the same issue. you could try to delete the tool you downloaded, redownload from the website. also disable the firewall and antivirus software, and then it worked well. it is weired if it is really the firewall's problem. hope this works for you.

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