01-11-2018 01:13 AM
The email support form refuses to submit my request. The phone number format seems to be the problem. I live in Switzerland and I have tried to use following formats. Does anybody know how the phone number should be formated?
+XX XX XXX XX XX
(XX) XX XXX XX XX
(XX) XX XXX XXXX
00XX XX XXX XXXX
00XX XX XXX XX XX
This issue is pretty much annoying since a simple remark about the phone number format in the email support form would mitigate the problem.
Many thanks for your help
01-11-2018 07:41 AM
Looking at my pre completed form when I enter the tool my phone number is showing with no gaps between any digits and with 00 at the front, looks like a method you haven't listed above e.g. 0012345678901
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11-10-2018 03:31 AM - edited 11-10-2018 03:34 AM
That isn't helpfull, 00 in the beginning and still get a message that phone fomat is not valid. Is that a way to prevent from us to contact by mail? Didn't see ever a site that uses different international format, and doesn't give any clue
03-04-2019 07:10 PM
I have the same issue as the original poster. As with them, the answer was not helpful.
It is amazing to me this problem would exist. It is preventing me from getting assistance.