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mstcrow5429
Token Ring
Posts: 61
Registered: ‎11-02-2008
Location: Minneapolis, MN
Views: 5,386
Message 1 of 5

Lenovo Support wiped pages for older ThinkPad products

About a decade and a half of support pages for older ThinkPad products has been complerely erased. This is really a slap in the face to legions of customers who are happy with their ThinkPad products and may have invested a good deal of time and money keeping them running and in good shape. This is not the quality of support I expect from the ThinkPad brand. Which

Community SeniorMod
Community SeniorMod
Posts: 10,058
Registered: ‎01-01-2010
Location: US
Views: 5,380
Message 2 of 5

Re: Lenovo Support wiped pages for older ThinkPad products

not wiped.

 

moved to different portal:

 

https://download.lenovo.com/eol/index.html


Rich


I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.
mstcrow5429
Token Ring
Posts: 61
Registered: ‎11-02-2008
Location: Minneapolis, MN
Views: 5,369
Message 3 of 5

Re: Lenovo Support wiped pages for older ThinkPad products

I see, thanks. Although when you search for an EOL'ed model in the search bar at https://support.lenovo.com/us/en, you get "Sorry, no products were found..." not "but try EOL URL here."

jelabarre59
Fanfold Paper
Posts: 9
Registered: ‎12-10-2010
Location: US
Views: 3,823
Message 4 of 5

Re: Lenovo Support wiped pages for older ThinkPad products


@mstcrow5429 wrote:

I see, thanks. Although when you search for an EOL'ed model in the search bar at https://support.lenovo.com/us/en, you get "Sorry, no products were found..." not "but try EOL URL here."


That would require some customer-friendly support on Lenovo's part, but I think they're picking up the Apple/Microsoft/eBay model of customer-hostile support instead.

Vader76
Paper Tape
Posts: 1
Registered: ‎08-01-2019
Location: US
Views: 1,863
Message 5 of 5

Re: Lenovo Support wiped pages for older ThinkPad products

That would be a wise move to ad EOL redirect instead of Sorry comment. I just spent an hour of my life hunting for drivers that should be listed. If I can run windows 10 Pro with May 2019 update on it, I should be able to locate it in with the more current products. I count hours wasted by vendor's actions before I hit submit order button!

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