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19232 Posts

02-03-2016

US

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  • Message 1 of 198

Complete your forums profile!

2016-05-31, 20:53 PM

Your device serial number, and your carrier and country, can be a huge help to us as we try to understand and solve issues. We can look at data from your phone to find clues.

 

So, please update your profile with current phone, carrier and serial number. Please make sure that the options under Settings > Motorola Privacy are on as well. And if you are posting for help, let me know (just reply on your post) if it's okay for me to look at your apps to see if they are a source of problems.

 

How to update your profile ON YOUR PC (scroll down for mobile method):

 

  • After logging in
  • Click Here
  • Scroll down until you see Phone Type, Phone Carrier, Serial/IMEI, and option to opt-in for MFN. You can register up to 5 phones on your forums profile. If you'd like to participate in the Motorola Feedback Network ensure you click the option to Opt-in for that device. 
  • Click save at the bottom when you're done filling out your profile. 

 

How to update your profile ON MOBILE:

 

  • After logging in
  • Click Here
  • Scroll down until you see Phone Type, Phone Carrier, Serial/IMEI, and option to opt-in for MFN. You can register up to 5 phones on your forums profile. If you'd like to participate in the Motorola Feedback Network ensure you click the option to Opt-in for that device. 
  • Click save at the bottom when you're done filling out your profile. 
Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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5 Posts

09-30-2015

US

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  • Message 2 of 198

Re: Complete your forums profile!

2016-09-15, 17:55 PM
Thx Matt. Updated all per your request. I don't think any of the FAQ conditions apply to when it happens.
I'll try to detail when it occurs. Someone mentioned this issue on DroidForums.net. It's a really minor issue. Overall love the phone. Huge improvement over my previous Droid Maxx. Thx for looking into it.
1stis300
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1 Posts

12-12-2016

BD

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  • Message 3 of 198

Re: Complete your forums profile!

2016-12-12, 18:16 PM

I have the same issue. Please help me

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3 Posts

12-13-2016

PK

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  • Message 4 of 198

Re: Complete your forums profile!

2016-12-14, 8:14 AM

I updated My profile

Now please solve my problem

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1 Posts

12-28-2016

IN

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  • Message 5 of 198

Re: Complete your forums profile!

2016-12-28, 13:03 PM

is problem resolved?

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2 Posts

01-07-2017

US

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  • Message 6 of 198

Re: Complete your forums profile!

2017-01-07, 18:28 PM

Getting 'No Sim Card Found' error after upgrading to Android 7 on a Moto G4 Plus (Purchased in India) using a H2O Wireless sim in US.

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4 Posts

01-12-2017

US

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  • Message 7 of 198

Re: Complete your forums profile!

2017-01-12, 18:09 PM

Just a thought -- while the field says "Serial/IMEI", it only accepts the length of one or the other.  Would make more sense to either have the field large enough to accept both, or to just label it the one you want and add a second field for the alternative.  I know you are probably trying to say "either is good for us, so whichever you find first", but not all end-users will understand that and thus could be confused.  Just a usability suggestion.

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1 Posts

01-19-2017

PK

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  • Message 8 of 198

Re: Complete your forums profile!

2017-01-19, 17:37 PM

I have updated my profile. I have moto z droid force facing auto speaker volume down during music play even on YouTube. Please look into the issue at an earliest

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3 Posts

01-21-2017

IN

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  • Message 9 of 198

Re: Complete your forums profile!

2017-01-21, 16:20 PM

Updated profile as required. Please have a look why g4 plus abruptly shutsdown., While video streaming or calls or gps navigation. Even battery level is 60 plus, also enough memory. Using nougat. 

 

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1 Posts

02-02-2017

IN

12 Signins

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  • Message 10 of 198

Re: Complete your forums profile!

2017-02-02, 5:03 AM

 I have the same problem ...Moto M speakers are not working, tried in device help app ...It says there is a problem ... Please help me I have uploaded my profile

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