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Posts: 17,327
Registered: ‎02-03-2016
Location: US
Views: 261,645
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Moto Owners' Forum Site Rules

Just about everything you need to know about the rules that govern Motorola’s Web site – including the user forums – can be found in our Web site Privacy and Legal terms. You can find a link to that document at the bottom of nearly every Motorola Web site page.


Though our Terms of Use make fascinating reading, they are a bit dry. If you keep these things in mind, you should be fine:


  • Be a good citizen. Motorola Support Forums are like any community – with a little common courtesy and a few rules things run smoothly.
  • Don’t break our rules and don’t break the law: Piracy, copyright violation and posting of illegal content is forbidden. That’s the law. Additionally, we don’t allow the posting or recommendation of the use of "hidden menus" and commands not generally accessible through a phone's main menus; unauthorized redistribution of Motorola software; links to and excessive discussion or promotion of any non-standard software loads for locked devices; and any discussion, links or instruction for updating Motorola device software other than those sanctioned by Motorola or in the areas designated for that activity. We judge what is excessive. Any discussions of non-Motorola software for unlocked devices must remain in the areas created for those discussions, and all other site rules apply in those areas. Posts that encourage or suggest that owners get in-warranty support when the warranty has been voided will be removed.
  • Follow all moderator directions: Challenging the decisions of moderators -- MOTOXPRTS and MOTOAGENTS should not be done lightly. Please use the report abuse button on any post if you feel you have been unfairly moderated -- do not call out the moderators on a post.
  • Be fair. No personal attacks. (And in general, don’t be a jerk): We encourage discussions, debates and even arguments, but please share your thoughts politely and constructively. Personal attacks and comments about other owners, moderators or Motorola employees are not welcome. Comments like "get over it," "stop whining," "why do you want that?" and other dismissals of other people's concerns are not appropriate. Talk about yourself vs. others. Retaliatory comments, questioning the motives of others and excessive chest-beating about your particular issue are all obnoxious to other members – don’t act like that. Please stay on-topic. Don't hijack threads with issues, complaints or topics that interfere with this forum's stated purpose of providing support for owners. Duplicate threads on topics already under discussion will be locked. Any post suggesting violence, suicide, etc., (“so-and-so should be killed”) will be removed and the member who posted it will be banned.
  • Make your point and move on: Our site is here for peer-to-peer support, and to get your feedback on your experience. We want to hear the bad stuff as well as the good. But repeated posts of the same comments and free-floating negativity do not add to the discussion. It also imposes on others who don’t want to read the same things over and over again. We’ll rely on our members to help police this. Overtly anti-Motorola usernames, avatars, profile pics, etc., are not permitted. Those carrying a vendetta against Motorola will get their say but will not be allowed to hog the airwaves. 
  • Use good Netiquette: Posting in all caps is considered shouting – that’s rude and we will edit all-caps posts and other graphic "shouting" (red type, bolded, etc.). No “bumping” your posts for attention or points. No profanity, “implied profanity” (including acronyms, subbing asterisks, etc.), pornography or explicit content – this is a family-friendly site. Inappropriate usernames will not be permitted. Respect the privacy of private messages and emails and do not post their content on the public forums. Do not post new threads on existing topics -- help keep the communities free of clutter.
  • No spam: The moderators will remove unauthorized ads, offers of services, solicitations, and promotions. No turning your forum identity into a billboard, either. Accounts that spam will be summarily banned.
  • We reserve the right to protect our support processes and employees. We will remove any content that attempts to "out" employees, post internal email addresses, phone numbers or other contact information, or otherwise bypass our support processes.
  • Police your community: Each post has a “report as inappropriate content” button. Is someone spoiling the experience for you and others? Don’t respond yourself – use the button and let the mods and managers handle it.
  • Help each other: Most answers on forums come from fellow support forum members like you. MOTOXPRTs are volunteers, not Motorola employees. We don’t guarantee that every post will be read or will receive a response. Please don’t PM the moderators or managers with support questions that can go in the communities. If you need help from Motorola right away, go here, choose your location and you will find links for contacting us.
  • We're mostly in English: A full Spanish section can be found here and a Portuguese section for Brazil can be found here
  • Use your head: You may get bad advice here, so think before you follow it – any results are your responsibility. Don’t post confidential or personal information about yourself or others. And it’s a big ‘Net out there – follow links at your own risk.
  • It’s ours now: By participating on this site you assign Motorola all rights, title, and interest to or in your submissions/posts. That’s legal-speak, but you get the picture.
  • GDPR - European Union In compliance with the European Union’s General Data Protection Regulation (GDPR), Lenovo is providing transparency and functionality to users for managing their private data within the Community. By continuing to use Lenovo Community on or after May 23rd, 2018, you acknowledge our updated policy and agree to these terms and conditions. For more information on how to manage your private data, see this Knowledge Base article.
  • Don’t make me pull this car over: We hope it’s never necessary, but we reserve the right to kick you out or suspend you if you violate these guidelines or Motorola’s Terms of Use. Admins or MOTOXPRTs in individual communities in the forums may have other rules – you have to follow those, too. We will edit your posts a few times but repeat offenders will be suspended or banned from the site. If we warn you about behavior and you persist, you're out. If the rules violation is blatant, no warning will be given. We determine what is blatant.

If you need a different username or made a mistake you can request it here.

If you aren’t sure if something is suitable for posting or have any questions about the forum rules, ask before you post. Go to the Managers’ Office on the forums to contact an admin for help.


These community rules are subject to change at any time, without notification. We will periodically ask all members to agree to these site rules after changes are made.


We appreciate your participation and insights. We hope these rules make the site a great place to find help, give help, and share information.


Last updated 1/31/19

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!