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ohm529
Paper Tape
Posts: 7
Registered: ‎04-09-2019
Location: US
Views: 139
Message 1 of 5

Moto Z3 poor signal strength

My family and I drove from Michigan to Myrtle Beach last week.  Several times in the rural areas of West Virginia and Ohio, my phone 4G signal would cut or revert to 3g.  My Wife's iPhone 8 held a signal the whole time.  Is the antennae in the Z3 really that week?

ohm529
Paper Tape
Posts: 7
Registered: ‎04-09-2019
Location: US
Views: 135
Message 2 of 5

Re: Moto Z3 poor signal strength

We both have Verizon
Senior MotoAgent
Senior MotoAgent
Posts: 4,728
Registered: ‎03-05-2018
Location: US
Views: 121
Message 3 of 5

Re: Moto Z3 poor signal strength

Hi ohm529,

 

I appreciate your post. Let's try isolating the case if it's an app causing the fluctuation. Try booting the device in safe mode. 

 

To Enable Safe Mode
1. Press and hold the Power button until Power off comes up on the screen.
2. Touch and HOLD Power off on the screen until reboot to safe mode appears.

 

Also, if you're using a phone case, I would recommend removing it and observe if there's an improvement. Let me know. Thanks

 

Best regards,
Rich
Motorola-Lenovo Support

 

ohm529
Paper Tape
Posts: 7
Registered: ‎04-09-2019
Location: US
Views: 99
Message 4 of 5

Re: Moto Z3 poor signal strength

I tried this last night, and the signal didn't seem to be any better in an area near my house where my wife typically gets better reception than my Z3.

 

My phone updated to Pie this monring.  I will try again this afternoon and see if that makes any difference.

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Senior MotoAgent
Senior MotoAgent
Posts: 4,728
Registered: ‎03-05-2018
Location: US
Views: 86
Message 5 of 5

Re: Moto Z3 poor signal strength

Hi ohm529,

 

Alright, let me know if there's an improvement. Also, Please update your profile with current phone, carrier and serial number -- this will help me investigate. 

Need help updating your profile? See here

 

Best regards,
Rich
Motorola-Lenovo Support

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