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1 Posts

07-26-2021

United States of America

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  • Registered: ‎07-26-2021
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Chrome OS update lockout info

2021-07-26, 18:01 PM

A week ago my 2 days new Chromebook did an update which failed making the Chromebook useless. It reboots several times and never spends more that a second or 2 on the logon screen and eventually goes dark and then a power off. My repair ticket says a fix will be available by 8/12 which is more than 3 weeks to fix an update! How about just sending me a new one - mine arrived in 2 days from order - and I'll send the old one back when it gets repaired? 

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4280 Posts

12-02-2007

United States of America

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Re:Chrome OS update lockout info

2021-07-27, 6:08 AM

Hello,

 

Your Chromebook may have been affected by this bad update Google put out:  https://www.theregister.com/2021/07/23/chromebork_bug_google/.  Note that this affects pretty much all Chromebooks, regardless of manufacturer, since the bad update was distributed by Google and not the individual manufacturers.

 

The article lists/links to some workarounds for you to try.

 

Regards,

 

Aryeh Goretsky

 



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