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1 Posts

09-26-2020

IN

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Settings app stops when correct pattern is used to unlock the phone (Moto G5 plus)

2020-09-26, 18:07 PM

Hi, 

Recently this issue came up when  tried unlocking my phone using the pattern, i make the correct pattern and screen goes dark then the lock screen reappears with no message i also had fingerprint lock so i was able to unlock. When i tried changing the pattern in settings app, it crashes when the correct pattern is made. Message does come up for wrong pattern.

I have already tried: clearing cache and data. updated apps, uninstalling all the apps installed in the last month or so. 

Restarting would require pattern lock so i haven't tried it yet. 

please help

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1972 Posts

10-16-2018

GB

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Re:Settings app stops when correct pattern is used to unlock the phone (Moto G5 plus)

2020-09-27, 9:35 AM

Try a Soft Reset. reset. Press and hold the Power button in for around 10/15 seconds until the phone restarts. This emulates taking the Battery out and can clear clogged Ram and apps.

 

 

HTH :)

 

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