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73 Posts

12-09-2018

GB

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Suggestion to change post-visit Survey

2020-01-27, 1:34 AM

Earlier, I posted a request for help checking if I have the latest driver. I was asked to complete a survey; one of the questions was "Did you get the help you needed?" but its tickbox list of answers doesn't recognise that it could be a day or two before someone suggests the solution/before I visit the forum again.

 

The tickbox list needs to be changed to recognise this, in my opinion.

 

(I've probably posted this in the wrong place, being new. If so would a Moderator please move it to the appropriate place. Thanks.)

 

 

 

 

 

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7818 Posts

09-04-2014

SK

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Re: Suggestion to change post-visit Survey

2020-01-27, 8:05 AM

Hello,

 

Thanks for the feedback which I will certainly pass on; the survey is currently a topic of discussion so your timing is excellent. Thank you.

 

Andy

 

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Lenovo eServices

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73 Posts

12-09-2018

GB

87 Signins

620 Page Views

  • Posts: 73
  • Registered: ‎12-09-2018
  • Location: GB
  • Views: 620
  • Message 3 of 3

Re: Suggestion to change post-visit Survey

2020-01-27, 9:06 AM

Glad my timing was good!

Another thought for you: after I sent the completed survey, nothing happened. It might be a good idea to add a "Received/Thanks" auto-reply

CPU Core i7 7700HQ 2.8GHz/KabyLake 14nm/8gbRAMSingle/M'board LNVNB161216 (U3E1)/Intel HD Graphics 630/4095MB NVIDIA GTX 1050 ForceWare/Win10x64/OFF365 Home
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