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8 Posts

01-12-2021

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  • Message 1 of 13

Wifi not working on Lenova H535s

2021-01-12, 13:43 PM

Hi

On my Lenova H535s desktop the WiFi has stopped working, and under Device Manager, Network Adapters I cannot see any wireless card. The internet works ok using an ethernet cable. I have tried just about everything (reset network etc, reset BIOS to default) incl downloading new version of Windows 10. I have of course downloaded the latest wireless driver.

I have run a Lenova hardware test and all OK. I was just wondering if the wireless card has failed but it is strange for just that to go wrong. I tried ping on Google.com and that worked ok but that was probably using the ethernet.

How can one test the wireless card?

Any ideas? Many thanks Robert

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1534 Posts

04-23-2019

United States of America

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  • Message 2 of 13

Re:Wifi not working on Lenova H535s

2021-01-12, 20:31 PM

Hi @rnightingall,

 

Welcome to the Community Forums.

 

Kindly send me a private message with the serial number of the machine so I can check the specs of the machine for you and provide more information.

 

I'll wait for you to post back.

 

Hope this helps.
Regards,
Jack_Lenovo1



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8 Posts

01-12-2021

United Kingdom of Great Britain and Northern Ireland

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  • Message 3 of 13

Re:Wifi not working on Lenova H535s

2021-01-14, 14:57 PM

Hi JackThanks and S/N is XXXXXXXXXX.Robert

 

S/N removed from public forum - mod

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1534 Posts

04-23-2019

United States of America

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  • Message 4 of 13

Re:Wifi not working on Lenova H535s

2021-01-15, 17:13 PM

Hello @rnightingall,

 

Sorry for the late response.

 

I've checked this out and would like to ask where you got the drivers from.

 

I would recommend trying to download them directly from our support site which you can find here:  https://pcsupport.lenovo.com/us/en/products/desktops-and-all-in-ones/lenovo-h-series-desktops/lenovo-h535s-desktop/6287/57330048/es13314439/downloads/driver-list/component?name=Networking%3A%20Wireless%20LAN

 

If this does not work I would recommend trying to reseat the wireless card to further isolate the issue.

You can follow the Hardware manual here: https://download.lenovo.com/consumer/desktop_pub/lenovo_h535s_hmm_20130419.pdf (PAGE 38 ITEM 2)

 

 

Regards,

Jack_Lenovo1



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8 Posts

01-12-2021

United Kingdom of Great Britain and Northern Ireland

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  • Message 5 of 13

Re:Wifi not working on Lenova H535s

2021-01-15, 17:31 PM

Hi Jack

Many thanks. The WiFi driver I loaded is the Lenova one in your post, but it made no difference. 

Will try your hardware check tomorrow as you suggest. Is there any way of checking if the WiFi card is OK, other than replacing it with a new one?

I suppose if reseating it does not work it might be worth buying a new one as they are quite cheap I think. What is the type of card?

Kind Rgds Robert

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1534 Posts

04-23-2019

United States of America

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  • Message 6 of 13

Re:Wifi not working on Lenova H535s

2021-01-15, 19:13 PM

Hello @rnightingall,

 

I would personally recommend replacing the card if you are fine with that.

 

I was able to locate the part number for you. (Part number: 11200647)

 

You should also be able to see the parts list here if you need anything else: https://pcsupport.lenovo.com/us/en/products/desktops-and-all-in-ones/lenovo-h-series-desktops/lenovo-h535s-desktop/6287/57330048/es13314439/parts/display/as-built

 

Hope this helps,

Jack_Lenovo1



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8 Posts

01-12-2021

United Kingdom of Great Britain and Northern Ireland

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  • Message 7 of 13

Re:Wifi not working on Lenova H535s

2021-01-17, 15:42 PM

Hi Jack

Success! I removed the cover to the desktop and located the WiFi card. Interestingly it had only  one wire connected to the aerial. There was only one wire from the aerial, so I assume that is correct?

Anyway the card only had one screw connecting it to the motherboard. See photo. I pushed the card fully in, and tightened the one screw (actually it was not loose).

I wondered if the other screw had come loose and was somewhere in the cabinet so I turned the cabinet over and no screw fell out, so I reckon there was never any screw there when it was assembled. Do you have a spare screw, Lenova could send me? I am in UK as you know. Alternatively perhaps you could tell me the thread/depth etc?

Anyway the WiFi now all works.

Very many thanks your help. Kind Rgds Robert

 

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1534 Posts

04-23-2019

United States of America

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  • Message 8 of 13

Re:Wifi not working on Lenova H535s

2021-01-18, 18:57 PM

Hello @rnightingall,

 

Thanks for keeping me posted.

 

I was only able to locate one screw pack part number in the support page: Part number: 31501076

 

You may have to contact our Helpline for parts requests. 

You can reach them using this link: support.lenovo.com/us/en/supportphonelist

 

Hope this helps,

Jack_Lenovo1



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8 Posts

01-12-2021

United Kingdom of Great Britain and Northern Ireland

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  • Message 9 of 13

Re:Wifi not working on Lenova H535s

2021-01-19, 13:21 PM

Hi Jack

Many thanks. I have sent them an email and photo, and hopefully Lenova will send me a a replacement screw foc, as a gesture of goodwill, as I reckon on manufacture there was only one screw holding the card in.

Kind Rgds Robert

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8 Posts

01-12-2021

United Kingdom of Great Britain and Northern Ireland

7 Signins

40 Page Views

  • Posts: 8
  • Registered: ‎01-12-2021
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 40
  • Message 10 of 13

Re:Wifi not working on Lenova H535s

2021-01-19, 16:53 PM

Hi Jack

I contacted the tel number and the girl said this machine is not supported anymore (no spare parts). However to contact Lenova sales dept. Do you have an email address for them?

Kind Rgds Robert

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