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28 Posts

08-18-2015

United States of America

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Anyone have stuttering voice on Discord?

2021-02-04, 3:29 AM

My son's new machine seems to not like Discord very much.  When using the Windows app, his friends tell him his voice is choppy.  He tried using discord in a browser and it worked for about a day, but he's back to having voice issues.  He noticed that the latency indicator on the app goes red from time to time and that's when his voice is choppy.  There really shouldn't be any latency issues.  I have Teams and Webex calls all day every day and never have an issue.  I have a 1GB cable internet connection and I usually can see over 800mbps down.  Can't be the network.  I'd try it on my new X1 Yoga but I don't want to load the program on my pc.  I keep my machines very clean in terms of software and leftover files.  

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2568 Posts

04-23-2019

United States of America

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Re:Anyone have stuttering voice on Discord?

2021-02-04, 12:47 PM

Hello @lenovoguyinnh,

 

Thanks for reaching out.

 

 

You could try updating the audio drivers or possibly reinstalling the Discord app for good measure.

 

Kindly also post the MTM of the machine so other members can chip in with solutions if they've had the same issues.

 

Hope this helps,

Regards,

Jack_Lenovo1



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28 Posts

08-18-2015

United States of America

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Re:Anyone have stuttering voice on Discord?

2021-02-04, 15:16 PM

MTM is 90NC000PUS.  I've tried updating all drivers to no avail.

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2568 Posts

04-23-2019

United States of America

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Re:Anyone have stuttering voice on Discord?

2021-02-04, 15:51 PM

Hello @lenovoguyinnh,

 

Thanks for writing back.

 

Is the machine running using a Lan cable or wifi?

 

Also have you tried reinstalling the Discord app has that given you any success?

 

You might also want to try another headset/microphone to better isolate the issue.

 

Regards,

Jack_Lenovo1



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28 Posts

08-18-2015

United States of America

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Re:Anyone have stuttering voice on Discord?

2021-02-04, 15:54 PM

Running via wifi, but that's not the issue.  My wifi is strong, typically running over 800Mbps and I have Teams and Webex calls over wifi all day every day without interruption.  We'll try another headset, perhaps a wired USB headset and see if that helps.  We've tried uninstalling and reinstalling the app several times, but the fact it stutters over the browser version leads me to believe there's an issue with Discord servers.

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28 Posts

08-18-2015

United States of America

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Re:Anyone have stuttering voice on Discord?

2021-02-06, 7:04 AM

Have been able to get discord running just fine on my laptop, so it's got to be the pc.  I wonder if a dedicated sound card would help.

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2568 Posts

04-23-2019

United States of America

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Re:Anyone have stuttering voice on Discord?

2021-02-06, 7:13 AM

Hello @lenovoguyinnh,

 

Thanks for keeping us posted.

 

There should be audio jacks on the machine for use so you can test Discord on it too.

 

I would still suggest trying a wired connection so we can cover all possible troubleshooting steps.


You might also want to try updating the wireless drivers if you haven't already done so.

 

Regards,

Jack_Lenovo1



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1 Posts

02-07-2021

United States of America

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  • Message 8 of 10

Re:Anyone have stuttering voice on Discord?

2021-02-07, 4:48 AM

I would recommend either reinstalling discord or utilizing the microphone testing feature within discord to figure out if it could be the microphone causing the issue.

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28 Posts

08-18-2015

United States of America

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  • Posts: 28
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Re:Anyone have stuttering voice on Discord?

2021-02-11, 2:26 AM

So I've tried with a wired connection, and have run every test possible, still no dice.  It only lags when actually on a chat.  His chats on other platforms work just fine.  Even in-game chats work just fine, so it has to be something with Discord at this point.

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8 Posts

01-28-2021

Norway

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Re:Anyone have stuttering voice on Discord?

2021-03-08, 11:20 AM

Check if you're running the feature" Network Boost" in Lenovo Vantage. It bugs some of my programs, so just turn that thing off and maybe it will work. 

 

Best of luck. 

 

 

 

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