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4 Posts

08-31-2021

United States of America

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  • Message 21 of 44

Re:Legion T5-28IMB05 computer hangs then restarts. After restart, there is no Realtek audio.

2021-09-02, 20:28 PM

@jatgm, Thanks. I will try to run DDU and update Nvidia drive. I will post the result.

Thanks again.

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42 Posts

08-09-2021

United States of America

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  • Message 22 of 44

Re:Legion T5-28IMB05 computer hangs then restarts. After restart, there is no Realtek audio.

2021-09-03, 20:52 PM

Just a quick update, my PC has crashed today - maybe or maybe not from the same issue. I believe that the crash happens at GPU intensive parts. I have now ran DDU and installed the Lenovo drivers again. I hope this works.

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19 Posts

08-07-2021

Estonia

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  • Message 23 of 44

Re:Legion T5-28IMB05 computer hangs then restarts. After restart, there is no Realtek audio.

2021-09-04, 6:03 AM

I had same issue, tested out different solutions provided in this forums. I uninstalled older GPU drivers with DDU and ONLY used Realtek and Nvidia drivers provided by Lenovo but still got crashes. After the last crash and BSOD I disabled all Realtek related drivers/devices and bought simple 15 Euro Creative USB sound card. Now I am using this instead and have had no crashes for two weeks.

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42 Posts

08-09-2021

United States of America

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  • Message 24 of 44

Re:Legion T5-28IMB05 computer hangs then restarts. After restart, there is no Realtek audio.

2021-09-05, 16:51 PM

Okay, this is bad news. So it appears that it has something to do with the sound drivers? Earlier in the form you (Karel) and Yalding said it had something to do with GPU drivers. I suppose that is not the case anymore. What do you suggest I do?

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4 Posts

08-31-2021

United States of America

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  • Message 25 of 44

Re:Legion T5-28IMB05 computer hangs then restarts. After restart, there is no Realtek audio.

2021-09-05, 20:05 PM
Hi, everyone: Two days ago, I just follow jatgm's recommendation, did the followings to my PC: Using DDU in safe mode to clean uninstall Nvidia Geforce GTX 1660 driver (version: 30.0.14.7168); Executing u3vdo38us14wis.exe (downloaded from Lenovo, file version: 27.21.14.6231) to install the old Nvidia driver; After installation finished, in Device Manager/Display Adapter/Nvidia Geforce GTX 1660 super/Property/Driver tab: actually, installed version is 27.21.14.5785. Besides this minor surprise about version mismatch, my system is stable now. I know it’s too soon to claim success. But considering my situation before this fix - getting a blue screen (DPC_C_WATCHDOG_VIALATION) every couple hours in addition to the Realtek audio disappearing problem, this is a big improvement. Hope this will last a long time. P.S. my Realtek Audio Driver version is 6.0.8882.1
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42 Posts

08-09-2021

United States of America

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  • Message 26 of 44

Re:Legion T5-28IMB05 computer hangs then restarts. After restart, there is no Realtek audio.

2021-09-05, 20:17 PM

Hello everyone, I have great news!

 

I talked to Lenovo tech support today, and I believe I found the answer.

 

Instead of installing the Lenovo GPU drivers, install this one instead (456.38)! 

 

https://www.nvidia.com/Download/driverResults.aspx/163531/

 

Apparently, the one on the website and the ones after that have an issue with the digital signature. Because of that, sometimes it crashes.

 

Lenovo support gave me step by step instructions to install the new driver, but I believe you can use DDU. 

 

I will keep this forum up in case I still run into any issues.

 

I want to say thank you to jimLin, Karel1337, Yalding, schneidernet, and everyone along the way.

 

Please comment if you have any questions!

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6 Posts

12-27-2020

Canada

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  • Message 27 of 44

Re:Legion T5-28IMB05 computer hangs then restarts. After restart, there is no Realtek audio.

2021-09-06, 1:52 AM

I've installed the drivers you linked and restarted by under the device manager the audio inputs still don't show any realtek drivers, are there some other steps I need to take?

 

EDIT: After installing the drivers, I actually had to shut the computer down instead of restarting, waited like 15 seconds, turned it on, and everything seems to be working. Will report back if anything else comes up. Thank you!

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42 Posts

08-09-2021

United States of America

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  • Message 28 of 44

Re:Legion T5-28IMB05 computer hangs then restarts. After restart, there is no Realtek audio.

2021-09-06, 17:04 PM

Ah, yeah, forgot to mention that @oughters. Don't hesitate to ask any questions! :D

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3 Posts

09-07-2021

United Kingdom of Great Britain and Northern Ireland

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  • Message 29 of 44

Re:Legion T5-28IMB05 computer hangs then restarts. After restart, there is no Realtek audio.

2021-09-07, 18:24 PM

I started having this problem over 2 weeks ago. last week had my system reinstalled remotely and later in the day the sound drivers

 

Called support last Friday and spoke to Steth who told me it was a known issue and await a fix in a week or two

 

every day since it crashes and restarts

 

been told to keep waiting for a solution that they are working on

 

i am new to any forum of any sort and am learning as I go about this - my machine is 9 months old and having read all this wonder if i am being just put off

 

I purchased last week the upgraded warranty until Dec 2024 at £99 on the first very helpful Bosnian Support person telling me it was a good idea

 

Await any direction anyone can provide

 

Jorge

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6 Posts

07-14-2021

United States of America

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  • Message 30 of 44

Re:Legion T5-28IMB05 computer hangs then restarts. After restart, there is no Realtek audio.

2021-09-07, 19:39 PM

As suggested in other threads, install the Nvidia driver from Lenovo support website. 

 

Do not use the latest Nvidia driver from Windows or Nvidia website.

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