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2 Posts

07-22-2021

United States of America

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Legion T730-28ICO Desktop - Freezing Issue

2021-07-22, 0:55 AM

Hello,

 

I bought a Lenovo desktop PC late last year and I have been experiencing a freezing issue that is quite irritating. The issue appears to be sporadic, but it happens whenever I play games, browse the internet, watch videos, etc... It is frequent enough that I reached out to lenovo support to try and fix the problem as the PC is still on warranty. 

 

I have contacted premium support regarding this issue and have gone through a series of steps to try and fix it such as: reinstalling the graphics drivers, reset the pc, onsite technicians arriving to replace the motherboard, memory, and graphics card (as well as other steps). None of these fixed the freezing problem. Because of the issue still being present, an escalation ticket was made and premium care support told me I would be contacted by a case manager in 3-5 business days about replacing the PC. 

 

7/09/21 - An escalation ticket was made for this case and I was told 3-5 business I would be contacted by a case manager either by phone or email. 

7/13/21 - I contact Lenovo premium support to get an idea when I should be expecting a response. I am told it will take until Monday (7/19/21). I will receive a call or email.

7/19/21 - The day arrives when I'm supposed to receive a call or email from a case manager, but I do not get one. I call lenovo premium support and they inform me it will take another 24 hours. The premium support also tells me that they will send an email and notify the case managers to please contact me. 

7/20/21 - I still do not receive a call or email from a case manager. I call lenovo premium support - they tell me it will for sure be tomorrow (7/21/21).

7/21/21 - I call them today and I get the same response, that I will be contacted by a case manager tomorrow (7/22/21). The specialist apologizes that it is taking so long. I ask him if there is anyway they can provide me a contact so I can call or email the case manager - but they inform me that they are unable to provide this information or do not have it. 

 

I have been waiting almost 2 weeks for a response. I have been in contact with lenovo premium support trying to fix this problem for well over a month and still have not been able to resolve it.

 

I understand things take time, but I have been more than patient regarding this situation - so excuse me if I'm a little irritated. Calling lenovo support and being told day after day that I'll be helped tomorrow, and there is nothing else they can do except send an email, has me disheartened. I need a case manager to please contact me. 

 

 

Moderator comment: Moved to the proper forum. (NateS)

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6849 Posts

06-27-2008

United States of America

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  • Message 2 of 3

Re:Legion T730-28ICO Desktop - Freezing Issue

2021-07-22, 16:07 PM

Sorry you are having difficulty.

Please post any Case/RMA/Escalation numbers you may have been issued, but please do not post any device serial number.

Regards.


Community GuidelinesPrivate MessagingENDEESPTRUUACZ-SKTRMoto
Requests for individual support are not answered. If a post solves your issue, please mark it so.

I am not a Lenovo employee

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2 Posts

07-22-2021

United States of America

3 Signins

15 Page Views

  • Posts: 2
  • Registered: ‎07-22-2021
  • Location: United States of America
  • Views: 15
  • Message 3 of 3

Re:Legion T730-28ICO Desktop - Freezing Issue

2021-07-23, 8:06 AM

2002890768 is the case number for the escalation ticket.

 

As of making this post I still have not received any call or email from a case manager...

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