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Pluggerb69
Punch Card
Posts: 19
Registered: ‎12-14-2016
Location: AU
Views: 577
Message 1 of 4

Lenovo Y900 Gaming Desktop Broken Down AGAIN ! - For The Second Time inside 4 months !

https://forums.lenovo.com/t5/Gaming-Desktops/Fan-Speed-in-Y900-gaming-Desktop-Box-Becomes-loud-and-N...

Well, to say this posting is frustrating is an understatement...

For the nopw second time in less than 4 months, the brand new Lenovo Y900 Gaming Desktop has started to run high fan RPm and switch off at different times especially when just having general computer usage surfing the NET. The above link is to the first thread I started aboutt his problem a few motnhs ago.

When it was happening the first time, I could be playing a game or just general PC use and the montior would switch off and the computer shutdown and then the fans insdie the box run at an extremely high RPM. This happened over a period of weeks sometimes several times a day. I finally bit the bullet and took it back to the store who shipped it off the Lenovo repair centre in Sydney. Despite conslusive video footage time and date stamped, lenovo repair centre reckon they couldn't find much wrong (LOL) however did say that the reasonfor the constant shutdowns would be a heatsink related issue. I was advised by Lenovo Repairs that what they did in the end was completely replace, re-seat and re-position a brand new heatsink with all new thermal paste and sent the machine back.

The PC ran smoothly no isues for 6 weeks then all of a sudden 3 days ago then same thing as the first time started happenign all over again. Here I am paying $4K for a brand new gaming PC and it has now broken down twice inside 4 months. I had a lengthy phone call with the ACCC today as well as Fair Trading and have completely air-tight advice that the PC has now failed 2 of the 9 consumer law guarantee's for Australia and that the machine can be sent back to Lenovo and officially declared a lemon basically and a refund applied by lenovo to the store I bought it from who will then in turn forward the refund to me or put it towards a new PC.

Has anyone out there had this same issue where the PC just shuts off sometimes after 5 minutes of use, sometimes after an hour and sometiems after 2-3 hours and the fan sthen just spins at realy high RPM until you hard switch off the PC?.Since getting the PC back after the first repair, I cleaned the dust filters weekly every Sunday morning. I'm now looking at another brand of PC as I cannot go by spending $4K on a PC like this and have it continually breaking down every 6-8 weeks and have to be sent back for rapeirs.

Unless someone out there has a magical answer that can correct this problem permanently I am done with this PC and getting another model. I have been told by an IT and tech expert friend that it is possible that a certain batch of the PC's in question could be faulty and that mine is jystone of those 1 in 1000 PC's that just didnt quite get put together right.

So much promise in this machine yet so much frustration, when it did run right it was excellent playing Watch Dogs 2 in 4K but I have now lost all hope as I see this for whatever reason being an ongoing issue that I should not have to send back every few months to get repaired.

If anyone has any other ideas or suggestions I am all ears.

Cheers,

 

Chris

fullonshred
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Posts: 106
Registered: ‎01-24-2017
Location: US
Views: 507
Message 2 of 4

Re: Lenovo Y900 Gaming Desktop Broken Down AGAIN ! - For The Second Time inside 4 months !

Hello Chris, and sorry for your problems. The CPU Heatsink and new thermal paste was my first thought when you posted before, regret that didn't fix it.

 

Is your computer "out in the open", or stuffed into one of those narrow restrictive compartments we see under some pre-built "computer desks" ?

 

Has the room temperature been a lot higher on the days the computer is experiencing the high fan speeds?

 

Are you certain the racing fans aren't coming from the graphics card?

 

I am grasping at straws here really. Hope this gets sorted out quickly. I get truly aggravated when I spend big bucks to get "something good" and then it fails to perform accordingly.

 

I have had my Y900-34ISZ several months and never experienced even one shutdown like you describe. However, I have only pushed mine hard a few times with gaming and Benchmarks.

Pluggerb69
Punch Card
Posts: 19
Registered: ‎12-14-2016
Location: AU
Views: 494
Message 3 of 4

Re: Lenovo Y900 Gaming Desktop Broken Down AGAIN ! - For The Second Time inside 4 months !

Hi Fullonshred,

My PC is well out in the open, it sits on a little maybe about 50cm high like mini cabinet table and is on top of the table and is open all the way around.

 

As for the room temperature, it is colder weather where I am right now however there is also an airconditioner in he room where the PC is and is on most times when it might be hot or warm outside.

 

As for the racing fans coming from the graphics cards, I was onto that the first time aroud when this happened and the latest Nvidia drivers were isntalled and everything was up to date then as it is now.

I have never run anything on the PC besides WOW, Prepar3D and Watch Dogs 2 and I have never pushed the machine too hard or left it on for extended periods of time at all. I am just out of answers as to whatthe issue could be but at least the store I purchased it from wil be sending it back this thursday and getthe official faulty machine report and Lenovo then reimburs the store who then in turn refund me or put the credit towards another model.

Look, when this PC does run, it runs really really well and the graphical capabiltiy of this machine is out of this world but this is an issue that I cant keep having come up all the time and not think that I perhaps maybe have a bit of a lemon on my hands but if there was some sort of cure or fix for this isue out there, I am all ears beleive me.

 

Cheers,

 

Chris

Pluggerb69
Punch Card
Posts: 19
Registered: ‎12-14-2016
Location: AU
Views: 456
Message 4 of 4

Re: Lenovo Y900 Gaming Desktop Broken Down AGAIN ! - For The Second Time inside 4 months !

Update:

The PC has been taken back to the store and will be sent back early next week becasue of Easter with video evidence of it's multiple failures of switching off and the fans running at extremely high RPM. The store has made note of a full refund for me is required and is supported by the available evidence as you cant expect to pay $4K for a machine and have it continually switching off and breaking down on you.

Such a shame really as when the machine ran, it ran well and the graphics were second to none but as has been explianed to me by an IT specialist that I work with, I'm just unlucky that my machine is probably that 1 in 1000 that just didnt go together right on the production line and there is nothing that I can do about it but get my refund and purchase another PC.

I had high hopes for this PC but it is what it is and I'll just move on to another model once the refund is processed back to the store.

Cheers,

Chris

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