Hello,

I left my computer on while I went to work, came back and saw that it had restarted and will now not boot properly. It says; "Your PC did not start correctly" and goes into Automatic Repair. I've tried pretty much every troubleshooting option on there with no success. I suspect it's trying to boot where no OS exists. I opened command prompt > typed notepad.exe > file and open > and am able to navigate to my C: drive where I can see all my files etc. The WinRE_DRV (D) is also there. However, something that I have no seen before is an empty X: drive named 'Boot' that contains Program Files, sources, Users and Windows. I do not know what this is, how it came to be or how to resolve this problem.

Additional Info; when I tried doing 'Startup Repair' it pointed to a log file (C:\Windows\System32\Logfiles\Srt\SrtTrail.txt), I looked at this via the command prompt and in the list showed the following;

Root cause found:

Boot critical file c:\windows\system32\drivers\windowstrustedrt.sys is corrupt.

I looked for the file to try rename or delete it but it wasn't there. I'm not sure if this is contributing to my problem. I tried sfc /scannow, chkdsk /f /r and bootrec fix/rebuild but all failed to help.

Also, I can't boot into safe mode, I can't boot from a USB which I've tried it just goes straight to Automatic Repair, I can't do a system restore and can't 'Reset this PC' as it doesn't complete. I'm completely at a loss as to what to do now. At first I thought perhaps my C: drive had become corrupt but it's still there and it shows all my files.

Any help would be greatly appreciated - I'm out of my depth at this point. I've only had this PC for 1 week!!

Thank you!

Hi Jay_87,

Welcome to the Community Forums.

I am not sure of your model if it have a One Key Recovery factory reset but since you already tried advance repair options that stills fail on recovering the corrupted system files than best to call in technical support for the next option. 

Since it is an issue with the system files only, data files can still be recoverable but the program of the operating system cannot proceed to launch/ boot properly.

Update us how it goes.

Regards

Hi Jay_87,

Good to know that a resolution was made by calling tech support as suggested.

Don't hesitate to visit our community at any time.

Regards