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9 Posts

03-05-2019

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T730 freezes randomly

2019-03-05, 4:37 AM

New computer arrived and I am already facing an issue. Whether I watch a youtube video or browsing webpages, my screen freezes for 1 second in random occassions. If I am watching a youtube video and when it freezes, the sound will just jam like a broken record and after 1 second or 2, it will resume.

 

Called Lenovo tech support team and they simply tell me to go update everything through Lenovo Vantage. The only item that was not updated during the troubleshoot was an audio driver with Realtek. The lenovo tech then said it should fix this freeze problem which I highly doubt will fix anything. So he just told me to run a hardware diag if I ever face the same problem...

 

Sure enough, my screen froze again. I did ran hardware diag and everything passed. Now the Lenovo tech told me it will cost me $$$ if I want to get it fix because the hardware diag said all hardware are fine. What a great customer support Lenovo is. The end user is facing a problem from a brand new computer and Lenovo simply asks the end user to pay more $$$ to get a brand new PC fix.

 

So now I am coming here seeking all you experts... hoping to find a solution. Am I the only person facing this problem? I am guessing it has to do with the video card? since it is quite new? I don't know.... I got my BIOS updated, got the windows updates all done... I am using the T730 with NVIDIA RTX 2080 Graphics model.

 

Please assist

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3838 Posts

12-11-2015

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Re: T730 freezes randomly

2019-03-05, 7:31 AM

What browser are you using (Chrome, Edge or Firefox etc.) and does it occur in all browsers?

 

I doubt it is your graphics driver if you have the latest installed, especially since your sound hangs too.   

 

You might check the Windows Event logs (right-click Start and select Event Viewer).     Expand Windows Logs section, and then examine the Application and System logs for any errors or warnings that occur around the time you experience the hang.

 

Cheers,

 

 

 

 

 

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9 Posts

03-05-2019

CA

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Re: T730 freezes randomly

2019-03-05, 17:07 PM

Thanks JDGillis for your reply.

 

Actually, this lock up issue doesn't only happen with internet browser. Even when all internet browsers are closed and I am just watching a mp4/mkv movie, it would also lock up.

 

I will check the windows event logs as you suggested next time I experience this lock up and update this thread again.

 

Thanks!

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9 Posts

03-05-2019

CA

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Re: T730 freezes randomly

2019-03-07, 20:26 PM

So it just happened again and the lock up was like 1 second again. I went straight to the event viewer and it shows no critical, no error, no warning for the last 1 hour.

 

One thing I notice is I heard maybe the sound of my hdd? So I just went to power option and change the hdd to NEVER sleep. Maybe this will be the solution to my problem. I will monitor this and come back here to inform you all just in case someone else is having the same problem.

0 person found this solution to be helpful.

This helped me too

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9 Posts

03-05-2019

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Re: T730 freezes randomly

2019-03-12, 16:33 PM
Changing the power option for HDD did fix my problem. I guess the lock up was due to my HDD went to sleep and something trigger it and woke it up, hence the lock up.

Thanks JDGillis for trying to resolve this issue!
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5 Posts

04-14-2019

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Re: T730 freezes randomly

2019-05-06, 23:56 PM

I am considering the same machine. 

 

Can you tell me who makes the motherboard and the motherboard model?

 

Also, how is the power supply? Enough?

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7 Posts

02-21-2020

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Re:T730 freezes randomly

2020-02-21, 17:08 PM

I am actually having the same issue. It doesn't matter what I am doing when my computer freezes for a second or two.

It is usually easier to notice when watching a video or listening to something since the sound makes a weird noise.

I just got my computer about less than a year ago and have been having this issue since the beginning and it's getting annoying.

Not something that I would expect from a $2k computer. There are no errors on the event log for me and the HDD solution didn't work for me.

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2 Posts

05-01-2020

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Re:T730 freezes randomly

2020-05-01, 15:28 PM

Exact same thing happening with my T730 with a GEForce RTX 2070 card. Mailed it in to Lenovo to get it serviced after wiping the OS and performing a clean install to make sure this was not software related. They replaced the system board and the issue is still happening. This is very frustrating. 

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7 Posts

02-21-2020

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Re:T730 freezes randomly

2020-05-07, 23:29 PM

Not sure how this helped you but it has been no help for me and I have been having the same issues since the first time that I got my pc. I think it has to do with the WIFI card or something.

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2 Posts

05-01-2020

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  • Message 10 of 17

Re:T730 freezes randomly

2020-07-27, 17:26 PM

This thread should not be marked solved. But I don't see how this could relate to anything other than a video card. 

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