cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
skrzyp
Paper Tape
Posts: 2
Registered: ‎07-21-2019
Location: US
Views: 199
Message 1 of 4

Y900-34ISZ USB ports stopped working

Hi all,

 

I just started having trouble with the USB ports on my Y900 ideacentre desktop running Windows 10 64-bit.

A couple days ago I heard the Windows device disconnect noise while watching a video, and all my USB devices stopped working.

The devices (keyboard, mouse) work when plugged into another computer, and the ports are all getting power, but I can't get anything to connect via them.

Only input I can manage is an old PS/2 keyboard or mouse.

 

I've tried basically every possible solution listed online:

1) Disabling/enabling the USB controller in Device Manager

2) Uninstalling/reinstalling the USB controller/driver in Device Manager

3) Changing power options to not allow turning off the USB controller or suspending USB devices.

4) Checking the BIOS (USB is enabled)

5) Disabling USB in the BIOS, starting Windows, shutting down, re-enabling USB in the BIOS, and starting Windows back up.

6) Removing the motherboard battery, and waiting for a full discharge before putting it back in.

 

The Lenovo Vantage app states that I have everything up to date, and the USB motherboard test passes. BIOS also seems current (O1ZKT45A).

Anyone experience anything like this, or have any ideas?

 

Below is what I see in my Device Manager including the driver version

USB Device Manager.PNG

 

 Edit: I think it may be a hardware issue, as my usb keyboard and mouse don't work when booting from a Linux Mint DVD either.

rschiffer
Paper Tape
Posts: 2
Registered: ‎10-15-2019
Location: US
Views: 44
Message 2 of 4

Re: Y900-34ISZ USB ports stopped working

Having the same problem...is there a solution...?

skrzyp
Paper Tape
Posts: 2
Registered: ‎07-21-2019
Location: US
Views: 37
Message 3 of 4

Re: Y900-34ISZ USB ports stopped working

I wasn't able to find any way of fixing the USB ports. In the end, I bought and installed a USB PCI-Express card to give me new USB ports in the back. (I went with this one: amazon.com/gp/product/B00FPIMJEW)
rschiffer
Paper Tape
Posts: 2
Registered: ‎10-15-2019
Location: US
Views: 23
Message 4 of 4

Re: Y900-34ISZ USB ports stopped working

Thx for response...will give it a shot

Check out current deals!


Shop current deals

Top Kudoed Authors