12-14-2018 08:27 PM
I was using my laptop when suddenly my screen froze, so I held the power button and restarted my pc. When I restarted it though it said Preparing Automatic Repair..., and sent me to Automatic Repair couldn't repair my pc. This was the first time I've encountered this. I started looking for solutions online, but none of them resolved the problem, I startup repaired, system restored, and tried the command prompt (registry said I have 0 bytes). I tried doing a reset(not a factory) and it said there was a problem resetting your pc. I then went to the Lenovo Recovery where it sent me to the Onekey Recovery screen. I wanted to resolve this problem without losing my important files and data, but I don't know how to. Now each time I boot my laptop it only enters to the Onekey Recovery screen, and in that screen I also can't open my command prompt.
Could someone help me with backing up my data or resolving this loop, I really don't want to lose my files.
P.S. I don't really know much about computers
01-11-2019 06:48 PM
Hi @Furhaw !
Thanks for writing in,
If the Hard Drive is still detected in the BIOS, likely a backup is still possible. It would be best to get in touch with a data recovery specialist to verify if the data can still be backed up. The guide below is to access BIOS and verify the Hard Drive under Information Tab,