cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Furhaw
What's DOS?
Posts: 1
Registered: ‎12-14-2018
Location: US
Views: 174
Message 1 of 2

Automatic Repair Loop Issue/Or Help With Backup y700 ideapad Before Reset

I was using my laptop when suddenly my screen froze, so I held the power button and restarted my pc. When I restarted it though it said Preparing Automatic Repair..., and sent me to Automatic Repair couldn't repair my pc. This was the first time I've encountered this. I started looking for solutions online, but none of them resolved the problem, I startup repaired, system restored, and tried the command prompt (registry said I have 0 bytes). I tried doing a reset(not a factory) and it said there was a problem resetting your pc. I then went to the Lenovo Recovery where it sent me to the Onekey Recovery screen. I wanted to resolve this problem without losing my important files and data, but I don't know how to. Now each time I boot my laptop it only enters to the Onekey Recovery screen, and in that screen I also can't open my command prompt.

Could someone help me with backing up my data or resolving this loop, I really don't want to lose my files.

P.S. I don't really know much about computers Smiley Sad

Social Support Agent
Social Support Agent
Posts: 313
Registered: ‎08-02-2018
Location: US
Views: 109
Message 2 of 2

Re: Automatic Repair Loop Issue/Or Help With Backup y700 ideapad Before Reset

Hi @Furhaw !

 

Thanks for writing in,

 

If the Hard Drive is still detected in the BIOS, likely a backup is still possible. It would be best to get in touch with a data recovery specialist to verify if the data can still be backed up. The guide below is to access BIOS and verify the Hard Drive under Information Tab,

 

https://lnv.gy/2RqJSeD

 

Regards,



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Follow us @LenovoSupport on Facebook and Twitter!

Check out current deals!


Shop current deals

Top Kudoed Authors