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2 Posts

08-13-2020

Peru

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  • Posts: 2
  • Registered: ‎08-13-2020
  • Location: Peru
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  • Message 1 of 2

Battery charge stuck on 19%

2020-08-13, 3:25 AM

Hello, I got my laptop today.

 

I followed the instructions for the first power connect to my laptop. It turned on correctly and configured correctly with my info. But I noticed the battery didn't charge, it stuck on 19% percent so I plugged off the power cable... My laptop turned off.

 

I prefered to install Windows again because I thought it was a drivers problem, but this problem persists.

 

Please help! the first day with this problem is not acceptable :( I have 2 lenovo laptops without problems and this is my first

 

NOTE: I attached a screenshot

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71 Posts

08-31-2020

United States of America

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  • Posts: 71
  • Registered: ‎08-31-2020
  • Location: United States of America
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  • Message 2 of 2

Re:Battery charge stuck on 19%

2020-08-31, 20:14 PM

Run an Windows battery report and see what the full charge capacity says.  If you see issues then you should contact Lenovo for a replacement battery or repair.

https://www.laptopmag.com/articles/generate-battery-report-windows-10

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