Welcome to our peer-to-peer forums, where owners help owners. Need help now? Visit eSupport here.

English Community

Gaming – Lenovo LegionGaming Laptops
All Forum Topics
Options

3 Posts

07-12-2021

Portugal

7 Signins

20 Page Views

  • Posts: 3
  • Registered: ‎07-12-2021
  • Location: Portugal
  • Views: 20
  • Message 1 of 7

Camera not focusing

2021-07-12, 15:16 PM

Hi, 

I have a Legion Y540-15IRH Laptop (Lenovo) - Type 81SX and suddenly my webcam has gone bad, and the image is very blurry / not focused. I have tried several apps, Lenovo Vantage, and also restored the system to a point last week when it worked. Nothing changed. I tried updating the drivers but the specific driver seems up-to-date. Please advise me what to do as I still have 7 months warranty. 

Here is the picture attached of the camera condition:

 

Thank you for your attention.

 

Reply
Options

4457 Posts

04-23-2019

United States of America

671 Signins

29340 Page Views

  • Posts: 4457
  • Registered: ‎04-23-2019
  • Location: United States of America
  • Views: 29340
  • Message 2 of 7

Re:Camera not focusing

2021-07-13, 4:41 AM

Hello @ritamsousa,

 

Welcome to the Community Forums.

 

Would it be possible to try installing the drivers in the support site?

You can download it using this link (please note that you may have to enter your serial number in order to get the right file): https://pcsupport.lenovo.com/uk/en/products/laptops-and-netbooks/legion-series/legion-y540-15irh/81sx/downloads/driver-list/component?name=Camera%20and%20Card%20Reader


Hope this helps.
Regards,
Jack_Lenovo1



Did someone help you today? Press the thumbs-up icon below to thank them.!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.


Using Browser Search to find your answers in Lenovo and Moto Community

Reply
Options

3 Posts

07-12-2021

Portugal

7 Signins

20 Page Views

  • Posts: 3
  • Registered: ‎07-12-2021
  • Location: Portugal
  • Views: 20
  • Message 3 of 7

Re:Camera not focusing

2021-07-13, 21:37 PM

Hello @Jack_Lenovo1 ,
Thank you very much for your attempt to help. Unfortunately, it didn't work, and the camera is still just as blurry. Maybe it is a hardware problem.
If there is any further chance of a solution, I would appreciate any help.
Thank you very much.

Reply
Options

4457 Posts

04-23-2019

United States of America

671 Signins

29340 Page Views

  • Posts: 4457
  • Registered: ‎04-23-2019
  • Location: United States of America
  • Views: 29340
  • Message 4 of 7

Re:Camera not focusing

2021-07-15, 21:06 PM

Hello @ritamsousa,

 

Thanks for the update.

 

Would it be possible for you to check if the camera still has the camera film installed?

It should be a small piece of plastic covering the camera lens.

 

Regards,

Jack_Lenovo1



Did someone help you today? Press the thumbs-up icon below to thank them.!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.


Using Browser Search to find your answers in Lenovo and Moto Community

Reply
Options

3 Posts

07-12-2021

Portugal

7 Signins

20 Page Views

  • Posts: 3
  • Registered: ‎07-12-2021
  • Location: Portugal
  • Views: 20
  • Message 5 of 7

Re:Camera not focusing

2021-07-15, 22:03 PM

Hello @Jack_Lenovo1 ,

Thank you very much for your help, but unfortunately, I don't think it has the plastic you refer to. It has a protective plastic, but it seems to me to be unremovable (attached photo). Additionally, I think it behaves better at short distances than at longer ones. Do you think there is anything else to try before sending the computer to the Lenovo assistance?
Thank you very much again.

Reply
Options

5 Posts

07-18-2021

Switzerland

4 Signins

15 Page Views

  • Posts: 5
  • Registered: ‎07-18-2021
  • Location: Switzerland
  • Views: 15
  • Message 6 of 7

Re:Camera not focusing

2021-07-20, 11:03 AM
Hey, I have exactly the same problem and also no solution. Maybe someone else solved this problem?
Reply
Options

4457 Posts

04-23-2019

United States of America

671 Signins

29340 Page Views

  • Posts: 4457
  • Registered: ‎04-23-2019
  • Location: United States of America
  • Views: 29340
  • Message 7 of 7

Re:Camera not focusing

2021-07-21, 14:48 PM

Hello @Jan_Dab,

 

Welcome to the Community Forums.

 

If you've already tried the steps provided in the link above.

It might be possible that you need to reach out to service.

 

Here's the link: https://pcsupport.lenovo.com/us/en/supportphonelist


Hope this helps.
Regards,
Jack_Lenovo1



Did someone help you today? Press the thumbs-up icon below to thank them.!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.


Using Browser Search to find your answers in Lenovo and Moto Community

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms