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9 Posts

06-29-2020

United States of America

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  • Message 11 of 15

Re:Crashing for 9 months Lenovo Legion Y530-15ICH - Type 81FV

2020-07-07, 11:51 AM

Hi Alex

 

The machine has been operating well since I reinstalled windows until today that is....

 

Then the famous Bluescreen was back - DPC WATCHDOG Violation

 

Do you have any ideas of what I can do now?

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7 Posts

03-12-2019

Hungary

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  • Message 12 of 15

Re:Crashing for 9 months Lenovo Legion Y530-15ICH - Type 81FV

2020-07-15, 12:21 PM

Hi, I've been having the exact same issue with mine for about the same amount of time. I've tried basically everything, swapping the ram, the ssd, reinstalling windows several times, reinstalling drivers, even uninstalling some, and the problem still persists. I'm considering sending it in for repair, what was your experience with that? How long did it take, did they say the problem was fixed or did they just assume that by replacing some parts it would go away? Mine usually gets a BSOD a few times a week, it's very annoying.

As for the temperatures, from what I've seen, this is normal for this device (you get 90-95C when you turn it on or under heavy load right?), unfortunately the cooling is simply inadequate. I owned a Legion Y520 before this, and that had more cooling mass in the heatpipes as well as a bigger chassis, so this is definitely a shortcoming of the 530, and I only have the i5 version, can only imagine how bad the i7 must be.

Hope you have a great day! :)

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9 Posts

06-29-2020

United States of America

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  • Location: United States of America
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  • Message 13 of 15

Re:Crashing for 9 months Lenovo Legion Y530-15ICH - Type 81FV

2020-07-15, 13:36 PM

Hi 

 

Thanks for your feedback. Good to know I am not the only one. 

 

It went for service as it is under warranty but they never fixed it. 

 

I am still working with online help from their service department as I am still having BSOD almost daily especially running OBS....

 

What BSOD error code are you getting... 

 

My main error code is WATCH-DOG and here is the report log we got the other day....

 

Notice the mention to high temps.... 

 

Trust you will get sorted and will try and update this thread when we find a solution. 

 

Crash Dump Analysis 

 

Crash dumps are enabled on your computer. 

 

Crash dump directories: 

C:\WINDOWS

C:\WINDOWS\Minidump

 

On Tue 2020/07/14 14:00:28 your computer crashed or a problem was reported

crash dump file: C:\WINDOWS\Minidump\071420-19015-01.dmp

This was probably caused by the following module: ntoskrnl.exe (nt+0x1C1220) 

Bugcheck code: 0x133 (0x1, 0x1E00, 0xFFFFF80754D73358, 0x0)

Error: DPC_WATCHDOG_VIOLATION

file path: C:\WINDOWS\system32\ntoskrnl.exe

product: Microsoft® Windows® Operating System

company: Microsoft Corporation

description: NT Kernel & System

Bug check description: The DPC watchdog detected a prolonged run time at an IRQL of DISPATCH_LEVEL or above. 

This could be caused by either a non-responding driver or non-responding hardware. 

This bug check can also occur because of overheated CPUs (thermal issue). 

The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time. 

 

 

 

On Tue 2020/07/14 14:00:28 your computer crashed or a problem was reported

crash dump file: C:\WINDOWS\MEMORY.DMP

This was probably caused by the following module: rt64.sys (rt640x64+0xa62b) 

Bugcheck code: 0x133 (0x1, 0x1E00, 0xFFFFF80754D73358, 0x0)

Error: DPC_WATCHDOG_VIOLATION

Bug check description: The DPC watchdog detected a prolonged run time at an IRQL of DISPATCH_LEVEL or above. This could be caused by either a non-responding driver or non-responding hardware. This bug check can also occur because of overheated CPUs (thermal issue). 

A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: rt64.sys . 

Google query: rt64.sys DPC_WATCHDOG_VIOLATION

 

 

 

On Thu 2020/07/09 13:09:38 your computer crashed or a problem was reported

crash dump file: C:\WINDOWS\Minidump\070920-22875-01.dmp

This was probably caused by the following module: ntoskrnl.exe (nt+0x1C1220) 

Bugcheck code: 0x133 (0x1, 0x1E00, 0xFFFFF8006A173358, 0x0)

Error: DPC_WATCHDOG_VIOLATION

file path: C:\WINDOWS\system32\ntoskrnl.exe

product: Microsoft® Windows® Operating System

company: Microsoft Corporation

description: NT Kernel & System

Bug check description: The DPC watchdog detected a prolonged run time at an IRQL of DISPATCH_LEVEL or above. This could be caused by either a non-responding driver or non-responding hardware. 

This bug check can also occur because of overheated CPUs (thermal issue). 

The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time. 

 

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7 Posts

03-12-2019

Hungary

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  • Message 14 of 15

Re:Crashing for 9 months Lenovo Legion Y530-15ICH - Type 81FV

2020-12-30, 10:16 AM

Hi, sorry for the late reply. I'm getting the same errors as you, but it seems completely random which one it'll be for any one crash. For some time I thought that uninstalling Eset helped, but now I'm getting them every 2 days again. I'll try a reinstall, that seems to lessen the problem as well. I'll also try removing the hard drive, as that could be the last source of the problem that I haven't tried changing yet. I'll get back to you next week on this 🙃

 

Stay safe and healthy :D 

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44 Posts

10-03-2020

United Kingdom of Great Britain and Northern Ireland

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  • Message 15 of 15

Re:Crashing for 9 months Lenovo Legion Y530-15ICH - Type 81FV

2020-12-30, 13:46 PM

Definitely worth running a memory test like memtest86.

 

I had some crashes lately and memtest86 confirmed it's coming from the RAM.

 

Bought some new stuff (2 x 8GB instead of the 1x 8GB currently) and it's all fixed.

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