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07-16-2021

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FN+R not working on Lenovo Legion 5 Pro - 16ACH6H

2021-07-16, 4:23 AM

Other Fn functions like FN+Q work. but not FN+R. 

 

I have already installed the followings:

 

https://support.lenovo.com/my/en/downloads/ds500481-lenovo-utility-for-windows-10-64-bit-notebook

https://support.lenovo.com/my/en/downloads/ds548720-lenovo-fn-and-function-keys-for-windows-10-64-bit-legion-5-pro-16ach6h 

 

 

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243 Posts

12-28-2020

China

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Re:FN+R not working on Lenovo Legion 5 Pro - 16ACH6H

2021-07-22, 3:26 AM

 

Hi:


Please download the automatic analysis tool from:
https://meta.box.lenovo.com/v/link/view/df4852075fd7479eb8cc6d41799c1dd7

Run it and follow the guide to do.

a). Click the "next" button, it will check whether the hotkey driver is installed on your laptop. 

     If not, it will show the "download" button which you can press to guide you to download the lenovo utility.
     If yes, it will show the version of your lenovo utiltiy and state of running. And give me a screen shot about those information and email to me.
     Then do the next step; 

NOTE:
     If the version your installed is lower than 4.0.44.0, it will diaplay in your start menu with name "lenovo hotkeys";
     If the version your installed is 4.0.44.0 or higher, it will diaplay in your start menu with name "lenovo utility";


b) Click the "Enable log" button. If any popup shows, please chose "yes".

     Then press your non-working hotkeys, and  clicking the "Open log" button to locate the log file named "_utility.Log".

     Then email the "_utility.Log" to liweiwei1@lenovo.com

 


Looking forward your feedback.

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1 Posts

07-16-2021

Bulgaria

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Re:FN+R not working on Lenovo Legion 5 Pro - 16ACH6H

2021-07-16, 11:31 AM

Hello, I actually had the same problem. In my case when I manually went to Display settings > additional settings > display frequency, it turned out that actually there is a defect in my laptop and the screen is locked at 60hz, hence the shortcut can not switch between 165hz and 60hz because there is no 165hz option. The first thing to do is to check if your screen is at 60 hz, hence your problem or if your screen is 165hz but it's the shortcut that is not working, not the screen. If your screen is malfunctioning then you should send it to your warranty. Usually the problem should be fixed by reinstalling Windows and the drivers but in my case even that did not work. If you can manually switch between 165hz and 60hz then you should download the lenovo app - Lenovo Vantage, where you can manually set up shortcuts with the function key. Try setting the Fn + R shortcut manually, it should work. If it doesn't then send the laptop to your warranty. Hope I was helpful.

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6 Posts

07-16-2021

Malaysia

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Re:FN+R not working on Lenovo Legion 5 Pro - 16ACH6H

2021-07-16, 15:04 PM

Yes, I can change the refresh rate in NVIDIA control panel. 

 

How do you define a new shortcut in Vantage? Under "Marco Key" I can only assign new functions to the number pad... 

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243 Posts

12-28-2020

China

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Re:FN+R not working on Lenovo Legion 5 Pro - 16ACH6H

2021-07-22, 3:26 AM

 

Hi:


Please download the automatic analysis tool from:
https://meta.box.lenovo.com/v/link/view/df4852075fd7479eb8cc6d41799c1dd7

Run it and follow the guide to do.

a). Click the "next" button, it will check whether the hotkey driver is installed on your laptop. 

     If not, it will show the "download" button which you can press to guide you to download the lenovo utility.
     If yes, it will show the version of your lenovo utiltiy and state of running. And give me a screen shot about those information and email to me.
     Then do the next step; 

NOTE:
     If the version your installed is lower than 4.0.44.0, it will diaplay in your start menu with name "lenovo hotkeys";
     If the version your installed is 4.0.44.0 or higher, it will diaplay in your start menu with name "lenovo utility";


b) Click the "Enable log" button. If any popup shows, please chose "yes".

     Then press your non-working hotkeys, and  clicking the "Open log" button to locate the log file named "_utility.Log".

     Then email the "_utility.Log" to liweiwei1@lenovo.com

 


Looking forward your feedback.

0 person found this solution to be helpful.

This helped me too

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6 Posts

07-16-2021

Malaysia

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Re:FN+R not working on Lenovo Legion 5 Pro - 16ACH6H

2021-07-22, 5:01 AM
Problem solved and I just emailed you the logs. Thanks a lot!
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243 Posts

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Re:FN+R not working on Lenovo Legion 5 Pro - 16ACH6H

2021-07-22, 5:48 AM

Hi there:

 

Could you please tell me how you solved you issue?

Thank you.

 

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6 Posts

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Re:FN+R not working on Lenovo Legion 5 Pro - 16ACH6H

2021-07-22, 5:53 AM
I ran the diagnostics tool and the FN+R started to work after clicking "Enable log". 
I don't know what the problem was, because it said I already had the latest version of the software. 
 
1.png
 
I have emailed the log to you. 
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6 Posts

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Malaysia

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Re:FN+R not working on Lenovo Legion 5 Pro - 16ACH6H

2021-07-22, 17:21 PM

So.... I restarted the laptop and it stopped working again. I ran the diagnostic tools and bam, it started working again. 

 

Whatever it is, the magic happens when I get to this step:

 

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1 Posts

08-19-2021

Portugal

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Re:FN+R not working on Lenovo Legion 5 Pro - 16ACH6H

2021-08-19, 14:13 PM

I also had the same problem and after a lot of troubleshooting it was an easy fix..you just have to download the lenovo hotkeys app from microsoft stor, make it run at startup and you're good to go

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6 Posts

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Malaysia

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Re:FN+R not working on Lenovo Legion 5 Pro - 16ACH6H

2021-08-19, 14:49 PM
I have the app and it's running. It doesn't work for me until I run diagnostic tools. Every time I restart the computer, I have to run the same thing to get it to work.
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