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yildiza
Paper Tape
Posts: 5
Location: TR
Views: 132
Message 1 of 4

HDMI Port Stopped Working on Y520

I generally use a second monitor via an HDMI cable while working. However, it stopped working today.

I checked these:

  • Windows cannot detect a second monitor when HDMI cable is connected to the second monitor.
  • HDMI cable which I use works if another device is connected to the second monitor.
  • My computer detects my HDMI-to-VGA converter through HDMI port.


My computer runs Windows 10 Home with latest updates installed.

I suspect this is due to a driver error. How can I fix this problem?

Administrator
Administrator
Posts: 4,852
Location: SK
Views: 103
Message 2 of 4

Re: HDMI Port Stopped Working on Y520

Hi @yildiza,

 

Welcome to the Community,

 

Did you recently install new devices or updated your OS?

 

I would back my data and try to do a rollback using refresh this pc.

 

Try to go back to previous build of windows or a downright factory reset.




Miguel Gonzalez
Gaming Community Leader

yildiza
Paper Tape
Posts: 5
Location: TR
Views: 98
Message 3 of 4

Re: HDMI Port Stopped Working on Y520

I've installed Feature update to Windows 10, version 1803 recently.

yildiza
Paper Tape
Posts: 5
Location: TR
Views: 83
Message 4 of 4

Re: HDMI Port Stopped Working on Y520

There is an update available for Intel Graphics Card on Intel's website. However, I get the following error when I try to install this update:

Capture.PNG

 

 

 

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