07-29-2017 04:30 AM
Hello! I have a real problem and I do not know what to do. I was with my lenovo y520, suddenly windows 10 was blocked and i had to restart it pressing the button. After that, w10 is not working, I mean, is not even trying to start. I see lenovo icon and only that, after only a black screen.
I had tried the recorvery mode ( the mini button that you need to press with something small ) and I had tried to reinstall windows using my bootable usb. The surprise is... IT DOES NOT WORK!!
What can i do GOD!
I am desesperated!
07-31-2017 07:08 AM
Thanks for using the Lenovo forums.
If the unit is unable to recover and boot up, it would indicate a hardware fault with the unit, I would recommend, that you call your local Lenovo support line for a possible service. Below is the link to the phone list where you can find these numbers
Hope this helps, let us know how you get on.
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