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Fanfold Paper
Posts: 7
Registered: ‎07-22-2017
Location: ES
Views: 589
Message 1 of 2


Hello! I have a real problem and I do not know what to do. I was with my lenovo y520, suddenly windows 10 was blocked and i had to restart it pressing the button. After that, w10 is not working, I mean, is not even trying to start. I see lenovo icon and only that, after only a black screen. 


I had tried the recorvery mode ( the mini button that you need to press with something small ) and I had tried to reinstall windows using my bootable usb. The surprise is... IT DOES NOT WORK!!


What can i do GOD!


I am desesperated!

Support Specialist
Posts: 2,948
Registered: ‎02-22-2017
Location: GB
Views: 533
Message 2 of 2


Hello J0wnz

Thanks for using the Lenovo forums.

If the unit is unable to recover and boot up, it would indicate a hardware fault with the unit, I would recommend, that you call your local Lenovo support line for a possible service. Below is the link to the phone list where you can find these numbers

Hope this helps, let us know how you get on.

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