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LegionY
Serial Port
Posts: 26
Registered: ‎12-31-2018
Location: IR
Views: 691
Message 1 of 10

Hard freezing with my laptop (Lenovo Legion Y520 15IKBM GTX 1060+Intel HD 630)

Hey Guys,

I'm currently in Win 10 v1709 (build 16299.251) everything is working fine except raw input mouse problem in old games (fixed in 1803)


But in "every newer version above 1709" my laptop gets hard freeze randomly without any sign of anything wrong (drivers bios ETC everything is function and fine)
I've tried everything (clean installation of any new version of windows) with no luck, so inevitably I have to stick with 1709 until god knows when this issue will get a workaround by Microsoft insiders.

Is there anyone have the same issue like me ?

any reply to my issue would be appreciate.

LegionY
Serial Port
Posts: 26
Registered: ‎12-31-2018
Location: IR
Views: 539
Message 2 of 10

Re: Hard freezing with my laptop (Lenovo Legion Y520 15IKBM GTX 1060+Intel HD 630)

PROBLEM SOLVED BY DELETING LENOVO ACPI DRIVER Smiley Indifferent

milotiam
Punch Card
Posts: 15
Registered: ‎05-29-2017
Location: MY
Views: 530
Message 3 of 10

Re: Hard freezing with my laptop (Lenovo Legion Y520 15IKBM GTX 1060+Intel HD 630)

Hi,

 

This hard freezing problem happened when you are using your PC or when idling/sleep/screen off/locked? 

 

Which ACPI driver you uninstalled? Is it this one?

 

acpi_lenovo_Capture.PNG

 

Thanks.

LegionY
Serial Port
Posts: 26
Registered: ‎12-31-2018
Location: IR
Views: 521
Message 4 of 10

Re: Hard freezing with my laptop (Lenovo Legion Y520 15IKBM GTX 1060+Intel HD 630)

Yes i think this is the one

(even updating it through device manager still causes freeze)

 

This driver was causing much problems like:

 

1.laptop in IDLE mode HARD freezes

2.ALT+TAB from games cause HARD freezes

3.browsing and watching videos or listening to music=HARD freezes

and much more weird problems that i can't say.

 

now without it my laptop works like a charm Heart

 

i've downloaded the driver from my laptop's driver section

driver release date is for 2016 and it only works with below 1709 version of windows without problem

 

It's in the power management

here is the link:

 

https://pcsupport.lenovo.com/de/en/products/laptops-and-netbooks/legion-series/legion-y520-15ikbm/do...

 

Capture1.PNG

 

LegionY
Serial Port
Posts: 26
Registered: ‎12-31-2018
Location: IR
Views: 403
Message 5 of 10

Re: Hard freezing with my laptop (Lenovo Legion Y520 15IKBM GTX 1060+Intel HD 630)

Update:

 

Tested the new driver update and installed it from safe mode and it fixed the issue on windows 10 v1809

 

Energy Manager Driver with Yoga Mode Control-178 179(FIXED)

Energy Manager Driver with Yoga Mode Control-190 191 (FIXED)

LegionY
Serial Port
Posts: 26
Registered: ‎12-31-2018
Location: IR
Views: 363
Message 6 of 10

Re: Hard freezing with my laptop (Lenovo Legion Y520 15IKBM GTX 1060+Intel HD 630)

UPDATE:

What a shame!

unfortunately the freezing back last night with 190-191 after 3 days so that didn't fixed the problem but it last longer than before

 

So currently i uninstalled the acpi driver and prevented the system from installing it via group policy editor and this fixed the problem completely

 

here is the steps:

1.inter gpedit

2.this adress: administrative templates>system>device installation>device installation restrictions>prevent installation of devices that match any of these device IDs

 

3.go to device manager

4.open the unknown device

5.in details copy the hardware IDs

should be like this:

 

ACPI\VEN_VPC&DEV_2004
ACPI\VPC2004
*VPC2004

 

inter these IDs in "Show" section of restrictions and you good to go

alex5723
Broadband 3G
Posts: 676
Registered: ‎05-01-2012
Location: IL
Views: 356
Message 7 of 10

Re: Hard freezing with my laptop (Lenovo Legion Y520 15IKBM GTX 1060+Intel HD 630)

Windows home doesn't have group policy :-(

lar2
Serial Port
Posts: 20
Registered: ‎03-08-2019
Location: GR
Views: 240
Message 8 of 10

Re: Hard freezing with my laptop (Lenovo Legion Y520 15IKBM GTX 1060+Intel HD 630)

Have the freezing problem disappeared until now?

LegionY
Serial Port
Posts: 26
Registered: ‎12-31-2018
Location: IR
Views: 186
Message 9 of 10

Re: Hard freezing with my laptop (Lenovo Legion Y520 15IKBM GTX 1060+Intel HD 630)

Hi mate,

 

for me i can clearly say "YES"

it has fixed my hole porblems with my device exactly "AFTER" deleting this particular "outdated" driver from dear lenovo

and unfortunately or fortunately it stays as an "unknown device" under device manager until someone from lenovo comes out and update or diagnose the issue in this driver

and BTW it doesn't really matter because in fact this driver is useless

its provided for lenovo softwares which i don't use any of them.

 

milotiam
Punch Card
Posts: 15
Registered: ‎05-29-2017
Location: MY
Views: 118
Message 10 of 10

Re: Hard freezing with my laptop (Lenovo Legion Y520 15IKBM GTX 1060+Intel HD 630)

I contacted with Lenovo support and they replaced the motherboard and restore all my system back to factory. Upgraded to latest Windows 1809. No more freezing since then.

 

Could be hardware issue maybe.

 

 

 

 

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