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01-10-2021

United States Minor Outlying Islands

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  • Registered: ‎01-10-2021
  • Location: United States Minor Outlying Islands
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Hinge Failure Not Covered by Warranty?

2021-01-11, 1:50 AM

Just wanted to see if anyone else has had Lenovo Support refuse to cover hinge failures on their 7I laptops?

 

No physical or accidental damage to the machine, just went to open the lid one day and the hinge come apart. They claim that it isn't "hardware" and I must have knowingly physically damaged it so it's not covered. 

 

If you're thinking about buying one and reading this, caveat emptor and avoid the 7I if at all possible. This is a common issue that they're ignoring. They don't stand beside their laptops, and don't do right by their customers. 

 

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7 Posts

12-14-2020

Germany

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  • Registered: ‎12-14-2020
  • Location: Germany
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Re:Hinge Failure Not Covered by Warranty?

2021-01-11, 13:18 PM

It´s a known issue and it is covered by warranty. I´ve read (reddit forum) that this issue depends on the manufacture date and Lenovo fixed it in newer series.

 

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