Dear Miguel,

As mentioned in my first post briefly, I have refused to send the laptop back to TMX for a second repair attempt because of the following reasons:

- They do not follow the instructions given to them by Lenovo: They replaced the original matte display with a different P/N much worse flickering glossy display with pixel errors, despite their Lenovo-given instructions saying that they must replace parts with the same type or better (which they told me earlier before sending in the laptop and which is written in the legal warranty statement issued by Lenovo).
- They did not even inform me that they would want to put a different display type into the laptop and did not ask me whether I want the display replacement at all in these conditions.
- They do damage to the products they handle without any compensation to the customers. Not just mine, but also many other people's laptops and phones have been scratched and cracked by them, often times making them useless.
- These suggest they do not use quality control in their processes or their quality control fails. This is unacceptable.
- They said they would investigate the laptop once I send it back to them again. They should have investigated it properly before sending it back to me during the quality control step, in the first place. Their quality investigation is ineffective. Whether they completely lack quality control or their quality control does not function properly, their investigation is ineffective and no product should be sent into their work process.
- Upon my inquiry on whether they can obtain a proper replacement display from Lenovo of the same type that came with my laptop at all, they refused to give me any concrete information or reassurance.
If they cannot, it makes no sense to send the laptop back to them.
- They gave me no reassurance that they will replace the bad display or the scratched display back panel if I send the laptop back to them, all they said is that they would investigate the issue and talk to their colleagues.
- Upon my request to send me the documentation for their detailed work processes and Lenovo-given instructions (which they kept referring to all the time) which would reassure me that a second repair attemt may work out well and the correct replacement parts would be built into the laptop, they refused to send the documentation to me saying it is "confidential."

Because of these, I cannot be expected to further work with them and send my laptop back to them for a second repair attempt into an unknown process that offers no guarantee and that in practice damaged my product and may further damage it and that damaged the products of many other people as well, without receiving any compensation.
I cannot be expected to tolerate their repair attempts lasting for months while I am unable to use the laptop either.

However, Lenovo and TMX are expected to provide the proper replacement parts for me to be able to restore the functionality of my laptop and send me a proper replacement display of the same type my laptop came with that has no quality issues and an undamaged display back panel (or its value to my bank account from which I can buy one online).

My repeated requests to Lenovo:

I.
Send me a replacement display without any quality issues (such as pixel errors or backlight error) of the following type which my laptop originally came with:
Full HD, matte, IPS, 3D camera, Y700-15ISK, non-touch display
Samsung
P/N: 5D10H29267
FRU: 5D10H29267
LTN156HL09

If no such display is available anymore, I may accept one that is exactly the same in ALL properties but the P/N, that is: Full HD, matte, same IPS display technology without shading issues, same backlight strength (and not weak like the replacement one), 3D camera, Y700-15ISK, non-touch, thin plexi glass (and not thick like the replacement one) display. (Obviously, without quality issues such as pixel errors or backlight error).

If none of these is available, then send back the original display unit my laptop came with in the same undamaged excellent condition I sent it in to TMX built into the laptop, for me to be able to restore the original state of the laptop.

II.
Send me a display back panel replacement or a reimbursement (10812 HUF) from which I can buy a replacement online.


Exact laptop type: Lenovo Ideapad Y700-15ISK FHD IPS LED 80NV00X3HV

Thank you in advance,
Andras

Unfortunately, by refusing to send your laptop back in order to verify claim you are essentially refusing support. From my side, nothing more can be done. Hope you reconsider.