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JVSanches
What's DOS?
Posts: 1
Registered: ‎08-07-2016
Location: BR
Views: 386
Message 1 of 2

Ideapad Y700 Touch Screen stopped working

In the first week with my Y700, sometimes, when the pc started, the touch screen just didn`t work and i had to reboot in order to use this functionality. Now, there`s nothing i can do to use the touch, it`s like the computer never had a touchscreen.

Looking in device manager i haven`t found anything related to the touch interface but there is a " Unknow USB Device" in Universal Serial Bus controllers tab.

What shall i do?

Guru
Posts: 3,429
Registered: ‎04-02-2014
Location: MX
Views: 324
Message 2 of 2

Re: Ideapad Y700 Touch Screen stopped working

You should contact Support and ask for a warranty repair. Go Here - http://support.lenovo.com/us/en

Search for your product, enter the serial number (details) and create a warranty repair case.

 

You can contact lenovo by phone as well -

https://support.lenovo.com/us/en/supportphonelist_full?linkTrack=footerSmiley Frustratedupport_Phone%20List

 

If you purchased this within last 30 days, you can also return the product to Lenovo. Thanks.

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Current System - Lenovo Y720
Y720 REVIEW - Youtube Link (Opens in New Tab)
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