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03-04-2016

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Intel(R) HD Graphics 530 Problem

2016-03-04, 17:47 PM

Hello Guys,

 

I've trying to contact Lenovo Support Team but couldn't find any possible way to contact them.

I'm, however, having a hard time solving my Intel Graphics 530 problem.

 

I have a Lenovo Y700-15ISK Laptop, which is new and I got it band-new just a couple of days ago, but it is actually not a good start with Lenovo.

 

The problem is that my screen goes black sometimes, and I have to shut my laptop down and then turn it on again.

I tried troubleshooting the issue with Lenovo Solution Center and I got this error code: WVC007002-UL7XPG under the Video Card: Intel(R) HD Graphics 530 (Mathematical Operations Test).

 

I don't really know what should I do in this case, and how I can contact Lenovo since they have no possible way to receive emails from customer which is a really bad sign.

 

Any help would be apperciated.

 

Regards,

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3504 Posts

04-02-2014

MX

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Re: Intel(R) HD Graphics 530 Problem

2016-03-04, 18:07 PM

Try updating the drivers for the Intel VGA  from this link -

http://support.lenovo.com/uu/en/products/Laptops-and-netbooks/IdeaPad-Y-Series-laptops/y700-15isk?linkTrack=Homepage:Body_Search%20Products&beta=false

 

 

The mathematical error will go away with the latest Intel VGA drivers.

---------------------------------
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Y720 REVIEW - Youtube Link (Opens in New Tab)
If your experience was good today, please feel free to give KUDOS. It Ain't Over, 'til it's over.
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5 Posts

03-04-2016

Saudi Arabia

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Re: Intel(R) HD Graphics 530 Problem

2016-03-04, 18:12 PM

Thanks.

I'm trying to update the Intel VAG now.

Hope this will solve the black screen issue.

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9 Posts

12-02-2014

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Re: Intel(R) HD Graphics 530 Problem

2016-03-04, 20:47 PM

Hi,

 

I was having nearly the same issues with my Y700 with the same hardware failure on the Intel 530 Graphics chip Mathmatical test. I just got off the phone with Lenovo support and they basically updated the Intel graphics driver with the latest beta drivers on the Intel website. The driver I had was the latest that is posted on Lenovo's page for my Y700 which was version 10.18.15.4271 (http://support.lenovo.com/us/en/products/laptops-and-netbooks/ideapad-y-series-laptops/y700-15isk/downloads/DS105100). The driver the support person downloaded was here version 15.40.18.4380 (https://downloadcenter.intel.com/download/25749/Intel-Beta-Graphics-Driver-for-Windows-7-8-1-10-15-40-). She did some update to the solution center and reran the hardware scan and my Intel 530 graphics now passes the mathematical test. She said the keyboard and touchpad freezing and screen flicker might be related to the old Intel VGA driver so updating the drivers might solve the issue. There are additional support things they can do to try to fix those issues but I figured I would see how it goes with the Intel driver fix first.

 

As for contacting Lenovo, there is a link on their support site to schedule a time for them to call you. I think you can do a live chat session too but that option isn't 24/7 like the phone support. Look under the Contact Us page. I believe you do need to put in your serial number to get all the options to contact them and I had some issues with getting my serial number put in to their form with Chrome. After putting in the info and clicking submit it would spin and never change the page showing it was accepted. I tried using IE and was able to get my serial number put in. Their support site has some issues but the support tech that helped me was pretty helpful and was able to get everything updated pretty quickly.

 

I'll keep you posted if I still have issues with the new drivers.

 

Good luck!

0 person found this solution to be helpful.

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5 Posts

03-04-2016

Saudi Arabia

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Re: Intel(R) HD Graphics 530 Problem

2016-03-06, 13:30 PM

Hi,

 

I updated my Intel(R) Graphics 530 driver and I don't see any problem so far.

 

Thanks for the help!

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4 Posts

01-16-2016

UK

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Re: Intel(R) HD Graphics 530 Problem

2016-03-19, 11:43 AM

I am experiencing the same problem with my Lenovo yoga 700 intel graphic 520 with error number WVC007002-UL7XVM. Any solutions?

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5 Posts

03-04-2016

Saudi Arabia

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Re: Intel(R) HD Graphics 530 Problem

2016-03-19, 11:57 AM

Hello,

 

Have you tired updating your Intel(R) HD Graphics 520 Driver?

If not, here's how to do so:

 

Go to "Start > Settings"

Click on "System"

Then go all the way down to "Advanced display settings"

Then click on "Display adapter properties"

Click on "Properties" then "Driver" then "Update Driver"

 

And finally choose "Search automatically for updated driver software"

 

If there's an update, go ahead and follow the steps Windows will give you.

If Windows couldn't find any update, I suggest you re-install the driver by downloading the original driver for your laptop from Lenovo Support Website.

 

Best of luck,

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3 Posts

04-03-2016

US

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  • Message 8 of 11

Re: Intel(R) HD Graphics 530 Problem

2016-04-03, 7:48 AM

This fixed the problem for me. A very simple solution. Thanks.

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8360 Posts

01-13-2008

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Re: Intel(R) HD Graphics 530 Problem

2016-04-03, 7:50 AM

The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc.


The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored - questions and answers belong in the forum so that others may contribute and benefit. ... GeezBlog

 

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11 Posts

04-23-2016

US

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  • Message 10 of 11

Re: Intel(R) HD Graphics 530 Problem

2016-04-23, 16:36 PM
Going to try this specific driver. I had downloaded newer ones from Intel and they would not install saying use the Lenovo version.....Was there a trick to get these to install or is it this specific version will just work? Any info appreciated.

Scott
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