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Epicus
Paper Tape
Posts: 1
Registered: ‎02-10-2019
Location: NO
Views: 73
Message 1 of 2

Invalid S/N, can not detect machine type

I have tried updating my laptop through the Lenovo website, but couldn't detect my hardware. Discovered my S/N and Machine type is listed as INVALID. Went into my settings and about my hardware and it said the same thing. Recently reset my computer ,but it didn't fix the problem, still can't detect machine type and S/N. 

My motherboard was replaced about 9 months ago.

 

Anyone know why/what to do?

Community SeniorMod
Community SeniorMod
Posts: 9,236
Registered: ‎01-01-2010
Location: US
Views: 66
Message 2 of 2

Re: Invalid S/N, can not detect machine type

The type and serial number are normally set using service tools when a board is replaced. Authorized service providers should have access

Rich


I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.

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