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anthonynaui
Blue Screen Again
Posts: 6
Registered: ‎05-16-2016
Location: PH
Views: 2,552
Message 1 of 2

Invalid Serial Number and Invalid Product Number after replacing motherboard

Hi guys! So I had my Lenovo IdeaPad Y700 15ISK's Motherboard replaced due to some problems. After a month of waiting I finally got it but as I took a few looks on it, I noticed that the Serial and Product number on the lenovo Companion does not recognize it. It says Invalid serial and Invalid product number. Please how can I input it on my computer? 

Community SeniorMod
Community SeniorMod
Posts: 10,287
Registered: ‎01-01-2010
Location: US
Views: 2,549
Message 2 of 2

Re: Invalid Serial Number and Invalid Product Number after replacing motherboard

 

Only dealers and services have access to the required tools.  If the board was replaced by an authorized servicer, make him or her fix the problem.  If it was done by someone else, take it into a dealer to load the required info.


Rich


I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.

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