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8 Posts

06-26-2020

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Keyboard Backlight Doesn't Always Work!

2020-06-26, 8:50 AM

I just received the new Legion 5 with the AMD Ryzen 7. The keyboard backlighting doesn't always work, especially after my laptop is on sleep. I would have to restart my laptop to get the backlight to work, and even then sometimes Fn+spacebar doesn't turn the backlight on. im using the updated drivers. Also, all my other hotkeys are working. Any suggestions?

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1518 Posts

03-11-2020

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Re:Keyboard Backlight Doesn't Always Work!

2020-06-26, 11:56 AM

@ gamer_creeper wrote:
 

 

I just received the new Legion 5 with the AMD Ryzen 7. The keyboard backlighting doesn't always work, especially after my laptop is on sleep. I would have to restart my laptop to get the backlight to work, and even then sometimes Fn+spacebar doesn't turn the backlight on. im using the updated drivers. Also, all my other hotkeys are working. Any suggestions?

 

 

 

Hi there gamer_creeper.

 

Welcome to the Community Forums.

 

Have you had a look at the troubleshooting page - Cannot turn on backlight

 

Hope this helps.

 

Regards

 

Voithos



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8 Posts

06-26-2020

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Re:Keyboard Backlight Doesn't Always Work!

2020-06-27, 8:30 AM

I found that the current version of Lenovo Vantage didnt have any keyboard backlight feature so I had to downgrade to an earlier version. Using the downgraded Vantage, I could turn on the backlight to max setting, and if I used the fn+space hotkey it can only turn the backlight off. If I pressed the hotkey again it wouldn't turn the backlight on again, so basically all the hotkey can do at this point is to turn it off. I'm guessing this isn't a hardware issue (which would be a pain for me if I have to send it back since I'm doing a lot of work right now on my laptop).

 

It's a workaround to the problem I guess, but I would have hoped that some system update/patch or a tweak in the settings would make the fn+spacebar hotkey work as intended.

 

Thanks though, much appreciated

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8 Posts

06-26-2020

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Re:Keyboard Backlight Doesn't Always Work!

2020-06-27, 12:03 PM

Although the keyboard backlighting does work with the old Lenovo Vantage, I find that with the old Lenovo Vantage, the hardware monitoring such as CPU, GPU usage does not work.

 

I do hope Lenovo updates the Vantage software to include keyboard backlighting :(

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1 Posts

06-29-2020

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Re:Keyboard Backlight Doesn't Always Work!

2020-06-29, 1:10 AM

I have exactly the same problem with my new Legion 5i and it's very annoying. Seems there is an issue with the software / firmware. Please fix this Lenovo, if there are two of us with this same problem then  clearly where will be a lot more once this laptop gets into circulation.

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8 Posts

06-26-2020

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Re:Keyboard Backlight Doesn't Always Work!

2020-06-29, 5:20 AM

I searched around the internet and it's not just the two of us. I tried reinstalling lenovo utility and some keyboard drivers from lenovo but to no avail. By the way, some additional problems of my keyboard backlight includes the escape/fn lock indicator not working, while the caps lock and the num lock indicator works fine. Can you check if yours has the same issue? Sometimes i cant turn it off with fn+escape, but most of the time i cant turn it on (only the indicator light, the actual function keys toggle works fine)

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1 Posts

09-02-2020

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Re:Keyboard Backlight Doesn't Always Work!

2020-09-02, 1:20 AM

I have the same problem on my brand new Legion 5!

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2 Posts

09-02-2020

GB

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Re:Keyboard Backlight Doesn't Always Work!

2020-09-02, 23:40 PM

Received mine on the 2 Sep 2020. Same problem, along with horizontal lines, and screen going black. I have requested to send it back for a replacement. Too many issues and it's brand new.

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5 Posts

02-11-2020

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  • Message 9 of 11

Re:Keyboard Backlight Doesn't Always Work!

2020-09-08, 17:33 PM

New Legion 5i here. I cannot customize profiles. 

I tried selecting a profile, then using the options below to select colors, but it doesn't translate to the physical keyboard lights. There's no way to store the preset. I even tried the "set as default" option. 

How can I set it up?

 

Right now I have to choose between hurtful blue lights or the ridiculous rainbow. 
 

EDIT: I managed to download Lenovo Vantage and install it without previously uninstalling. Physical keyboard and settings screen properly communicate and settings are automatically stored. I find weird that the product ships with its own brand's software with issues. 

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1 Posts

09-19-2020

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Re:Keyboard Backlight Doesn't Always Work!

2020-09-22, 16:13 PM

where can i find the old verson of vantage

 

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