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ANDREEVIBG
Paper Tape
Posts: 2
Registered: ‎04-12-2017
Location: US
Views: 503
Message 1 of 5

Keyboard of Laptop Y700 8Y dont work well, some keys doesnt work

1 MONTH AGO, I BOUGHT A LAPTOP LENOVO Y700 8Y WITH WINDOWS,  BUT SOME KEYS DOESNT WORK, for example NEVER WORK THE KEY 4 OF THE NUMERIC KEYBOARD AND SOME OTHER KEYS LIKE DAMAGE, DELETE, DELETE, A, S, D BETWEEN OTHERS, BUT THIS KEYS WORKS SOMETIMES.
I do not know if they are the drivers or indeed the physical keyboard is damaged, since I have tried with a usb keyboard and all the keys work. Sometimes the mouse also stops working TOO.

 

Admin Edit: Caps-Lock removed from subject.

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 445
Message 2 of 5

Re: KEYBOARD OF LAPTOP Y700 8Y DONT WORK WELL, SOME KEYS DOESNT WORK

Hi there, Andreevibg -  

 

Thank you for writing in to the Lenovo Forum - happy to have you here today.

 

You can start by flushing out all static, remove battery and AC adaptor and hold down power button for about 15 seconds.

 

If the keyboard is working fine on the login screen and then suddenly stops functioning when you get to the desktop / metro screen then the problem might be with the Filter Keys - similar to this thread.

 

Try to turn off Filter Keys by going to Control Panel > Ease of Access > Ease of Access Center > Make the keyboard easier to use > uncheck Turn on Filter Keys then hit apply.

 

Link to picture

 

If same problem, you may want to consider doing a  Refresh / Reset.

 

Also, Try to re-seat the keyboard at once to see if issue persist or not.

Go through this HMM for better hardware understanding.

 

Update us how it goes.

 

 

 

 

Regards,

 

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If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

ANDREEVIBG
Paper Tape
Posts: 2
Registered: ‎04-12-2017
Location: US
Views: 430
Message 3 of 5

Re: KEYBOARD OF LAPTOP Y700 8Y DONT WORK WELL, SOME KEYS DOESNT WORK

HI, THANK YOU FOR YOUR ANSWER, I TRIED THAY YOU SAY, BUT THE PROBLEM PERSIST.

ONLY I HAD THE PROBLEM RESTORED THE COMPUTER TO FACTORY, AT THAT TIME THE ONLY BUTTON WHICH DOES NOT WORK WAS THE KEY NUMBER 4 OF THE NUMERICAL KEYBOARD, BUT AFTER A TIME OTHER KEYS SOMETIMES WORK AND OTHERS NO, WHEN PRESSING SOME KEYS IS LIKE THAT THEY ARE PRESSED, MAKE IT ALLOW THE MOUSE TO WORK AND IF I DO NOT PRESS ANOTHER BUTTON DOES NOT STOP PRESSURE, BUT THE PHYSICALLY KEYBOARD WAS LOOKING WELL, IT HAS NOT HAD ANY KNOCK, OR SPILLS OF LIQUIDS.

THE MODELOF MY COMPUTER IS 

Y700-15ACZ Laptop (ideapad), WHITH WINDOWS 10

IF I HAVE TO CHANGE THE KEYBOAR, PLEASE GIVE ME THE USER GUIDE FOR THIS MODEL.

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 398
Message 4 of 5

Re: KEYBOARD OF LAPTOP Y700 8Y DONT WORK WELL, SOME KEYS DOESNT WORK

Hi there, Ssilveira        -

 

Thank you for writing in to the Lenovo Forum - happy to have you here today.

 

Click here for Y700 user manual. Did the issue get resolved?

 

Update us how it goes.

 

 

 

 

Regards,

 

Tap that kudos button if I helped 
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 355
Message 5 of 5

Re: KEYBOARD OF LAPTOP Y700 8Y DONT WORK WELL, SOME KEYS DOESNT WORK

Did the issue get resolved?

 

 

 

 

 

Kindly note- Please mark the Answer as "Accept as solution" if information provided is helpful.

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