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DamienMRO
What's DOS?
Posts: 1
Registered: ‎06-28-2016
Location: PL
Views: 736
Message 1 of 2

LENOVO Y700 - Battery and screen problem (+guarantee)

Hi all ! I am new here so please be patient Smiley Happy I just bought the new laptop (Lenovo y700) at the beginning of 2016s June and unfortunately have some problems with it. I run it about 3 times and see that the battery drown horribly fast - for web searching is around 1,5 - 2h (no cloud apps and heavy using). I know this laptop have really good battery, which should give us around 6-7h searching on web and 2h on really heavy using (you know - GAMING LAPTOP). Additionally sometimes my charger not charge after plug in. Sometimes is goes to 98% and that's over. Sometimes battery will charge to 100 %, then I turn off the laptop and plug off the charge - after turn on system shows 90% of battery (**bleep**?). The second thing is a screen - a little bit of bleeding just lead from the bottom of it. I don't think so that's normal. The last BONUS one. How I said the laptop is new and as a new I bought it. On this site lenovo said about guarantee to 27.02.2018 for me and not to 2.06.2018 how it should be. What's wrong? With this laptop Lenovo offers 2 years guarantee and I have the same on the bill from the shop - that's authorised Lenovo's shop. I really need your help and want to know if I can give this laptop to the service and guarantee is including my problem. Thanks in advance for your help.

 

Greetings,

DamienM

Sr Support Specialist
Posts: 8,147
Registered: ‎11-30-2015
Location: PH
Views: 700
Message 2 of 2

Re: LENOVO Y700 - Battery and screen problem (+guarantee)

Hi DamienMRO , 

 

Welcome to the Community Forums.

 

To answer your query , you can have it called in technical support .

 

Polish,English 9:00 - 18:00 Monday - Friday
Produkty obrandowane logiem IDEA : +48-22-295-4950 or +48-22-116-8656

 

They would be able to access battery condition and health (checking on updated BIOS and application if needed) and to provide service. Better to have a picture copy of the screen for the bleeding issue if it is within acceptable limit and likewise with a copy of the receipt so that they can update the warranty under your own account with the date of purchase that would be adjusted to your warranty coverage. 

 

Hope this help answer your query. 

 

Regards



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