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sonicpup
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Posts: 7
Registered: ‎12-11-2018
Location: HK
Views: 468
Message 1 of 6

Laptop (Y530) cannot Sleep, but can Hibernate

Hi,

Bought my Legion Y53015ICH 3 months ago.

Never took it anywhere but home.

 

Few weeks ago, I realized I could not put it to Sleep mode from the start menu. When I do that, the screen would go blank for 2 seconds, then computer comes back on right after.

However, Hibernate mode works fine.

 

What I have done:

1) made sure on Device Manager that NO devices can wake the system from sleep

2) "powercfg -devicequery wake_armed"  shows nothing

3) "powercfg -waketimers" shows zero waketimers

4) under Power Options, made sure Multimedia settings allow the computer to sleep

5) used Lenovo Vantage and it says my system is up to date (no updates available)

6) ***I RE-installed the operating system to factory default (via Novo button), and did the above steps, but it still cannot sleep***

 

7) not sure if this has an effect, but under Lenovo Vantage system scan, the PCI Express status test failed (Result Code: WPE001001-UN8X3E"

 

Do I have a faulty system hardware? or is this something else? Since I reinstalled to factory default, I think it can't be Windows 10.

 

Please help

Guru
Posts: 3,465
Registered: ‎04-02-2014
Location: MX
Views: 456
Message 2 of 6

Re: Laptop (Y530) cannot Sleep, but can Hibernate

Check in Device Manager if all devices are working fine. Lenovo vantage is not the best tool to check for system diagnostics.

 

As for sleep, try a power flee method -

 

1) Shutdown the laptop.

2) Disconnect power supply

3) Press power button for 45 seconds

4) Reconnect and start the laptop. Try putting into sleep now.

 

If that doesn't work, then check your advanced power settings and see if there is any option affecting the sleep functionality.

---------------------------------
Current System - Lenovo Y720
Y720 REVIEW - Youtube Link (Opens in New Tab)
If your experience was good today, please feel free to give KUDOS. It Ain't Over, 'til it's over.
sonicpup
Fanfold Paper
Posts: 7
Registered: ‎12-11-2018
Location: HK
Views: 433
Message 3 of 6

Re: Laptop (Y530) cannot Sleep, but can Hibernate

Thanks for the suggestions,

But unfortunately....the same thing happens...it wakes right after sleep. There is nothing in power options that is supposed to wake the computer. Plus, I tried a laptop factory reset and same thing happens.

 

I tried putting it to sleep with the NumLock key on. I can see that after it tries to sleep, the NumLock key light will flash briefly and then the company wakes right away. 

Do this seem like a hardware issue? 

Guru
Posts: 796
Registered: ‎07-24-2013
Location: AU
Views: 424
Message 4 of 6

Re: Laptop (Y530) cannot Sleep, but can Hibernate

The keyboard self check causes the lights to flash on all keyboards by default unless it's disabled by the manufacturer.
The PCI-E errors in the software usually mean there's an unpopulated slot.
I'm not sure what the problem is, but one thing I'd try is to turn of the "Wake on LAN" functionality of your network adapter. There in the advanced tab disable all "wake on..." options.
====================================
I'm an INsider - not a Lenovo employee.
You can find me in gaming, Ideapad and Thinkpad forums most of the time.
sonicpup
Fanfold Paper
Posts: 7
Registered: ‎12-11-2018
Location: HK
Views: 408
Message 5 of 6

Re: Laptop (Y530) cannot Sleep, but can Hibernate

Thanks all for trying to help.

Did all that and same result.

 

Probably a faulty system.

Guru
Posts: 3,465
Registered: ‎04-02-2014
Location: MX
Views: 402
Message 6 of 6

Re: Laptop (Y530) cannot Sleep, but can Hibernate

It sure does look like some hardware issue. Haven't seen this reported widely so its best to contact Support by clicking SUPPORT on top of this page.

They might ask you to send it for repairs.

---------------------------------
Current System - Lenovo Y720
Y720 REVIEW - Youtube Link (Opens in New Tab)
If your experience was good today, please feel free to give KUDOS. It Ain't Over, 'til it's over.

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