Welcome to our peer-to-peer forums, where owners help owners. Need help now? Visit eSupport here.

English Community

Gaming – Lenovo LegionGaming Laptops
All Forum Topics
Options

54 Posts

07-09-2021

United Kingdom of Great Britain and Northern Ireland

19 Signins

200 Page Views

  • Posts: 54
  • Registered: ‎07-09-2021
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 200
  • Message 1 of 4

sound stuttering/ pausing Legion 5-15ACH6H Laptop (Lenovo) - Type 82JU

2021-07-24, 8:53 AM

I have  new Legion 5-15ACH6H Laptop (Lenovo) - Type 82JU, I use it to connect to a Denon MC7000 DJ controller. My old laptop works fine but my Lenovo keeps randomly pausing the sound, stuttering as if a bad latency with asio driver although i also get it using WASAPI. I have tried installing a new sabrent M2 drive with new partition to boot to a new windows install and still have the issue. Tried disabling all Realtek, Wifi etc but still i get it. Last night after 4 hours playing it seemed fine but then i moved mouse over screen and immediately it started stuttering. Drivers updated, bios updated. Really not useable for the DJ work I do, can anyone please help as currently I have a £1300 machine I can't use. Running latency monitor keeps reporting about cpu throttling???? Couple of latency Mon reports here although not sure it is latency as get with WASAPI it is something causing this stuttering If Lenovo staff read this, how do i get a refund as company i bought from 2 weeks ago refuse to if used. Waste of money this machine and hours of my time trying to fix. Can't even access the ticket sytem to get it looked at under warranty 

Lenovo Legion 5 AMD Ryzen 7-5800H 16GB 512GB SSD 15.6 Inch FHD GeForce RTX 3070 8GB Windows 10
Reply
Options

1413 Posts

05-01-2012

Israel

2373 Signins

23962 Page Views

  • Posts: 1413
  • Registered: ‎05-01-2012
  • Location: Israel
  • Views: 23962
  • Message 2 of 4

Re:sound stuttering/ pausing Legion 5-15ACH6H Laptop (Lenovo) - Type 82JU

2021-07-24, 9:16 AM

Are you running Windows 10 and are up to date with  updates ?

Windows 10 has sound bugs in some updates. It has been fixed in latest updates.

Reply
Options

54 Posts

07-09-2021

United Kingdom of Great Britain and Northern Ireland

19 Signins

200 Page Views

  • Posts: 54
  • Registered: ‎07-09-2021
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 200
  • Message 3 of 4

Re:sound stuttering/ pausing Legion 5-15ACH6H Laptop (Lenovo) - Type 82JU

2021-07-24, 9:19 AM

I am running windows 10 on both drives, one is old not 21h1 the other is totally up to date with win 21h1 installed and updated both have the issue. My other laptop updated does not suffer the problem

Lenovo Legion 5 AMD Ryzen 7-5800H 16GB 512GB SSD 15.6 Inch FHD GeForce RTX 3070 8GB Windows 10
Reply
Options

54 Posts

07-09-2021

United Kingdom of Great Britain and Northern Ireland

19 Signins

200 Page Views

  • Posts: 54
  • Registered: ‎07-09-2021
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 200
  • Message 4 of 4

Re:sound stuttering/ pausing Legion 5-15ACH6H Laptop (Lenovo) - Type 82JU

2021-07-24, 10:08 AM

I also note a lot of these errors, not sure if related?

Lenovo Legion 5 AMD Ryzen 7-5800H 16GB 512GB SSD 15.6 Inch FHD GeForce RTX 3070 8GB Windows 10
Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms