Welcome to our peer-to-peer forums, where owners help owners. Need help now? Visit eSupport here.

English Community

Gaming – Lenovo LegionGaming Laptops
All Forum Topics
Options

30 Posts

11-04-2020

Canada

29 Signins

280 Page Views

  • Posts: 30
  • Registered: ‎11-04-2020
  • Location: Canada
  • Views: 280
  • Message 1 of 57

Legion 5 15ARH05 constant abrupt restarts

2020-11-04, 13:14 PM

I bought this laptop 2 months ago and I noticed about once a week, it would crash and abruptly restart. Sometimes I get a BSOD, sometimes not

I overlooked it since once a week was not problematic for me. But then it started giving me BSOD and restarts more frequently

and now it has more than once in a day. I called Lenovo and they did not do much to help. Just "update or fresh install".

I have freshly installed my laptop and updated it and the crash and BSOD are still there. I notice that the boot time is significantly slow since the crashes and restarts happen.

It's an SSD and it used to boot less than 5 seconds, but now it takes about 2-3 minutes to boot.

 

Does this sound like faulty hardware or corrupted software?

 

I have done a diagnostic test by Lenovo's utility and it claims that all hardware is fine. I have freshly installed my computer once already and it didn't solve the problem. All drivers are up to date. I have turned off settings for possible automatic restarts.

Ironically, this laptop never crashes when I play video games. It only crashes when I work or web browse, or when I leave it idle. Pretty random.

 

BSOD have all sorts of STOP codes and errors that don't really correlate to one specific thing. It all has been pretty random.

 

All reviews said this was a good laptop and I would like to believe so with the specs.

 

 

CPU: AMD Ryzen 7 4800H with Radeon Graphics 2.90 GHz

RAM: 16 GB

GPU: Nvidia GTX 1650 Ti

 

Any help would be appreciated!

 

Reply
Answer
Options

30 Posts

11-04-2020

Canada

29 Signins

280 Page Views

  • Posts: 30
  • Registered: ‎11-04-2020
  • Location: Canada
  • Views: 280

Re:Legion 5 15ARH05 constant abrupt restarts

2021-05-08, 12:33 PM

Hey so I solved my problem last week. No thanks to Lenovo. 

After 6 months of research labour and frustration, what I did was go to

your power plan settings. Change advanced power settings. Change the maximum processor state to 99%. 

 

This is on the assumption that your problem is the same as mine "random BSOD with no correlations" and your OS, BIOS and drivers are up to date.

 

And I can't stress enough how useless, incompetent, and unhelpful Lenovo has been. So go **bleep** yourself Lenovo. You're a piece of **bleep**.

 

6 **bleep** months I couldn't use my laptop.

Reply

Replies(56)
Options

56 Posts

11-08-2017

Egypt

56 Signins

460 Page Views

  • Posts: 56
  • Registered: ‎11-08-2017
  • Location: Egypt
  • Views: 460
  • Message 2 of 57

Re:Legion 5 15ARH05 constant abrupt restarts

2020-11-04, 20:28 PM

I have a laptop when I put the charger in the charger socket and I move it inside the socket up and down. I hear a crackling sound. Does anyone have the same problem?

 Lenovo legion 5i

i7 + 1660ti

 

video link : https://vimeo.com/user126432663/review/475602361/90fdd37f01

 

any one have this sound with his legion 5

Reply
Options

3 Posts

11-05-2020

Indonesia

3 Signins

30 Page Views

  • Posts: 3
  • Registered: ‎11-05-2020
  • Location: Indonesia
  • Views: 30
  • Message 3 of 57

Legion 5 15ARH05 constant abrupt restarts

2020-11-05, 11:05 AM
Me too, are you still having this problem? Find any solutions yet?
Reply
Options

30 Posts

11-04-2020

Canada

29 Signins

280 Page Views

  • Posts: 30
  • Registered: ‎11-04-2020
  • Location: Canada
  • Views: 280
  • Message 4 of 57

Re:Legion 5 15ARH05 constant abrupt restarts

2020-11-05, 11:31 AM

Unfortunately not. By any chance do you use your laptop for audio engineering? I find that I crash 15-20 minutes in when using audio software such as Sibelius or DAWs. Most of my blue screens lately are related to the Kernel. (UNEXPECTED_KERNEL_MODETRAP or KERNEL_SECURITY_CHECK_FAILURE). Hope someone can find solutions with this information.

Reply
Options

3 Posts

11-05-2020

Indonesia

3 Signins

30 Page Views

  • Posts: 3
  • Registered: ‎11-05-2020
  • Location: Indonesia
  • Views: 30
  • Message 5 of 57

Re:Legion 5 15ARH05 constant abrupt restarts

2020-11-05, 23:34 PM

It seems your audio software have no problem with the crash. In my situation, it will keep restarting whatever programs you tried to run, but when i playing a game or just running it, my laptop won't restart. Yesterday i tried to system recovery and checked my socket. And today it seems mine is running well, at least for now. If you wondering what is system recovery, see my attachment then try to push that hole when you booting up, it will shows option to system recovery

Reply
Options

1 Posts

01-07-2021

Serbia

2 Signins

5 Page Views

  • Posts: 1
  • Registered: ‎01-07-2021
  • Location: Serbia
  • Views: 5
  • Message 6 of 57

Re:Legion 5 15ARH05 constant abrupt restarts

2021-01-07, 16:26 PM

Hi,

 

I have the same problem.

I tried literally everything. Disabling integrated graphics, disabling discrete (Nvidia) graphics, changing SSD, and after all I came up that PC is working just fine on battery, and restarts starts when I put it on charger.

 

And it's happening with fresh windows, with no app installed, so it's not like some program start to sync on charger, problem is that power management, possibly on motherboard or something...

 

I will try to take it to service department, maybe they will accept my warranty.

 

If someone have an idea, it's welcome.

Reply
Options

2 Posts

01-11-2021

Guatemala

5 Signins

10 Page Views

  • Posts: 2
  • Registered: ‎01-11-2021
  • Location: Guatemala
  • Views: 10
  • Message 7 of 57

Re:Legion 5 15ARH05 constant abrupt restarts

2021-01-11, 16:29 PM

I had the same issue, I did a fresh windows install and start using it without install anything else (even the drivers that Lenovo Vantage sugest), so after a day withouth a crash (BSOD) I instaled one software at time, then I installed virtual box and start crashing again so I uninstalled it and the BSOD stoped.

 

I did a Installation with "Run as Administrator" of virtual box and by far I have 5 days without an insident.

 

Check if you had installed virtual box or something that install drivers, try uninstall it and then reinstall it with Administrator privileges. Good luck!

Reply
Options

2 Posts

02-20-2021

Philippines

3 Signins

5 Page Views

  • Posts: 2
  • Registered: ‎02-20-2021
  • Location: Philippines
  • Views: 5
  • Message 8 of 57

Re:Legion 5 15ARH05 constant abrupt restarts

2021-02-27, 1:51 AM

hi any update with your laptop? ive had the same issue

Reply
Options

30 Posts

11-04-2020

Canada

29 Signins

280 Page Views

  • Posts: 30
  • Registered: ‎11-04-2020
  • Location: Canada
  • Views: 280
  • Message 9 of 57

Re:Legion 5 15ARH05 constant abrupt restarts

2021-03-03, 6:45 AM

Nope. This laptop is a piece of **bleep**. Return it while you can.

Reply
Options

1 Posts

03-04-2021

Romania

2 Signins

0 Page Views

  • Posts: 1
  • Registered: ‎03-04-2021
  • Location: Romania
  • Views: 0
  • Message 10 of 57

Re:Legion 5 15ARH05 constant abrupt restarts

2021-03-04, 18:19 PM

Same problem here. Identical specs. Worked fine for about 4 months and then escalated quickly to as much as 20 BSODs per day.

 

All drivers up to date from Lenovo website + nvidia.

 

All windows 10 updates installed.

 

Bitdefender found no malware.

 

Checkdisk ok.

 

Memtest86, no errors.

 

No solution :(

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms