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6 Posts

08-05-2020

DE

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Legion 5 15ARH05 keeps freezing

2020-08-05, 10:12 AM

I have a Legion 5 15ARH05 with Ryzen 7 4800H and GTX 1650Ti, everything like it came from the factory.

 

The machine keeps freezing from time to time with no specific cause that I can detect. It happens on battery, on AC, with USB-C Dock, without USB-C Dock...

The Hardware Check done from Lenovo Vantage shows no issues.

 

It happened only during Windows usage and during 2D gaming so far, has not happened while 3D gaming YET.

 

Music keeps playing when the system freezes but mouse and keyboard is unresponsive and I need to hard power it off by holding the power button. Freezes can happen after hours of usage but also happened after minutes of usage. When it froze during Windows (was using Firefox at the time) there was absolutely no heavy load on the machine and it is not hot after it happens. Windows Event Log does not show anything when this happens except that an unexpected shutdown occured, which is to be expected.

 

At first I thought I fixed it when I disabled Battery Boost in GeForce Experience settings because I didn't have freezes for a couple of days but it sill occured.

 

Anyone else experience something similar and knows how to fix it?

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8 Posts

07-28-2020

ID

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Legion 5 15ARH05 keeps freezing

2020-08-05, 15:41 PM
Please try to install NVIDiA experience latest version. Radeon software 2020 has already.
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6 Posts

08-05-2020

DE

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Re:Legion 5 15ARH05 keeps freezing

2020-08-05, 16:23 PM

Drivers and everything are up to date.

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1 Posts

08-25-2020

ID

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Re:Legion 5 15ARH05 keeps freezing

2020-08-25, 12:30 PM

yes, i have same problem

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3 Posts

08-10-2020

ID

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Re:Legion 5 15ARH05 keeps freezing

2020-08-30, 3:36 AM

I am starting to experience this as well since this this week

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3 Posts

08-30-2020

QA

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Re:Legion 5 15ARH05 keeps freezing

2020-08-30, 16:41 PM

same here, it happend 2 times so far, the first one after i bought it and the screen went black and i had to restart the laptop, the second time tha lap freezes, no thing is moving.

but i think 2 days ago i updated the bios, hopefully it will solve that itchy problem 

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1 Posts

09-13-2020

PH

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Re:Legion 5 15ARH05 keeps freezing

2020-09-13, 17:56 PM

Same issue. everything is freeze cant use keyboard or mouse the only thing i can do is to force restart.

Everything is updated windows and driver currently windows 10 (2004)

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2 Posts

06-02-2020

TT

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Re:Legion 5 15ARH05 keeps freezing

2020-09-30, 23:10 PM

Same problem experienced here doing basic browsing and online classes. Only thing that works after it freezes up and blacks out screen is the trackpad. :(

~ Digital Audio Workstation Life ~
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6 Posts

08-05-2020

DE

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Re:Legion 5 15ARH05 keeps freezing

2020-10-01, 16:09 PM

For whatever reason mine never froze again after I did some things and I don't know which one might have fixed it or if I am just lucky at the moment.

 

Update Video Bios

Update Bios

Latest Windows Updates & Geforce Driver

Reset Bios Settings

 

The Bios Updates never showed up in Lenovo Vantage but you can download them manually from here: https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/legion-series/legion-5-15arh05/82b5/82b5009nge/downloads/driver-list/

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