Welcome to our peer-to-peer forums, where owners help owners. Need help now? Visit eSupport here.

English Community

Gaming – Lenovo LegionGaming Laptops
All Forum Topics
Options

5 Posts

05-05-2021

United Kingdom of Great Britain and Northern Ireland

3 Signins

20 Page Views

  • Posts: 5
  • Registered: ‎05-05-2021
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 20
  • Message 1 of 9

Legion 5 Pro - BUG(S) - Always on USB settings in Vantage don't work, all USB ports charge when off

2021-05-05, 7:36 AM

I have noticed a number of things with the Legion 5 Pro that bugged in regards to the always-on USB support.

 

1. Firstly, there is only meant to be one port that has always-on support, but, in fact, all USB ports can be set to be always on. This wouldn't exactly a problem (and may be beneficial), if the Vantage options worked.

 

2. In Vantage, if you set "always on USB" to off, this only works if you shut down the laptop - then ports will not charge if the computer is off (correct). But if you put the laptop to sleep, they will still give a charge (incorrect). This is not in line with the description in Vantage, which says if it is toggled off, the port won't charge when off, in sleep, or in hibernation mode.

 

Please can you fix Vantage so that, when toggled to off, "always on USB" also works in sleep and hibernation modes like it is meant to?

 

Also, given that it turns out that all USB ports can be used to provide power when the laptop is off (instead of just the 1 advertised), could we get granular control over which ports will provide power under the "always on USB" setting?

 

This is important because some USB devices you want to leave plugged in and turn on automatically when the laptop starts, but you don't want them to be on all the time (cooling pads, security dongles, usb hubs, usb headphones, etc).

 

Thanks!

Reply
Options

2493 Posts

03-11-2020

Greece

269 Signins

12651 Page Views

  • Posts: 2493
  • Registered: ‎03-11-2020
  • Location: Greece
  • Views: 12651
  • Message 2 of 9

Re:Legion 5 Pro - BUG(S) - Always on USB settings in Vantage don't work, all USB ports charge when off

2021-05-05, 8:17 AM

Hi gizmo2501,

 

Thanks for pointing this out in the Community Forums.

 

Could you try the following and test the behavior of the USB's after:

 

Step 1. Checking USB Selective Suspend Settings.
- In the Search function type : Control Panel
- From the View By: select Large/Small Icons. Then Select "Power Options".
- Click "Edit Power Plan" for the plan of your device.
- Select "Change advanced power settings"
- Find and expand "USB Settings"
- Make sure the "USB selective suspend setting" is set to "enabled"

 

Step 2. Check USB Root Hubs and Generic USB hubs.
- Press Windows Key + X, select Device Manager
- Expand Universal Serial Bus Controllers.
- Right click and click properties on all USB Root Hubs and Generic USB hubs.
- Check Power Management, and make sure the computer is allowed to turn these devices off to save power.
- Hit "Apply" and exit and then "OK".

 

Let us know if this changes the behavior when enabling/disabling "Always On USB" in Lenovo Vantage.

 

Regards

 

Voithos



Did someone help you today? Press the thumbs-up icon below to thank them with a Kudos!!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Please don't ask me questions by Private Message; questions belong in the forums.

Reply
Options

5 Posts

05-05-2021

United Kingdom of Great Britain and Northern Ireland

3 Signins

20 Page Views

  • Posts: 5
  • Registered: ‎05-05-2021
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 20
  • Message 3 of 9

Re:Legion 5 Pro - BUG(S) - Always on USB settings in Vantage don't work, all USB ports charge when off

2021-05-05, 8:50 AM

Hi there,

 

I can confirm that these settings were already set correctly, as described.

 

So all USB hubs were already set to allow the computer to turn off the device to save power, and the USB selective suspend settings were set to "enabled".

 

Many thanks,

Reply
Options

886 Posts

09-27-2019

China

580 Signins

11937 Page Views

  • Posts: 886
  • Registered: ‎09-27-2019
  • Location: China
  • Views: 11937
  • Message 4 of 9

Re:Legion 5 Pro - BUG(S) - Always on USB settings in Vantage don't work, all USB ports charge when off

2021-05-07, 8:24 AM

hi

Could you please catch log with tool https://meta.box.lenovo.com/v/link/view/2705c1f351c649a29cc8220511a33d01 
We will help you to check the device family name, and get more info to check
Yanyan 
Thanks 

Reply
Options

5 Posts

05-05-2021

United Kingdom of Great Britain and Northern Ireland

3 Signins

20 Page Views

  • Posts: 5
  • Registered: ‎05-05-2021
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 20
  • Message 5 of 9

Re:Legion 5 Pro - BUG(S) - Always on USB settings in Vantage don't work, all USB ports charge when off

2021-05-17, 16:38 PM

Hi there,

 

I have attached logs.

 

But I don't know what I am meant to do in Vantage to replicate this issue. This is an issue upon sleeping or hibernating the computer. So I clicked the USB power option on and off to see if that shows anything.

 

Let me know if you need anything else.

Reply
Options

2 Posts

05-28-2021

Singapore

2 Signins

5 Page Views

  • Posts: 2
  • Registered: ‎05-28-2021
  • Location: Singapore
  • Views: 5
  • Message 6 of 9

Re:Legion 5 Pro - BUG(S) - Always on USB settings in Vantage don't work, all USB ports charge when off

2021-05-28, 1:53 AM

I am also having the same issue with the USB always on cannot be disabled during sleep. My USB cooling fan is still supplied with power when my Legion 5 Pro (2021) is sleeping. I have already disabled the USB Power Always on option in VANTAGE as well. This applied to all USB A ports.

Reply
Options

6 Posts

06-07-2021

United States of America

22 Signins

165 Page Views

  • Posts: 6
  • Registered: ‎06-07-2021
  • Location: United States of America
  • Views: 165
  • Message 7 of 9

Re:Legion 5 Pro - BUG(S) - Always on USB settings in Vantage don't work, all USB ports charge when off

2021-06-12, 6:28 AM
I had this same issue and the thing that fixed it was running command prompt as admin and typing powercfg -h off
Reply
Options

2 Posts

05-28-2021

Singapore

2 Signins

5 Page Views

  • Posts: 2
  • Registered: ‎05-28-2021
  • Location: Singapore
  • Views: 5
  • Message 8 of 9

Re:Legion 5 Pro - BUG(S) - Always on USB settings in Vantage don't work, all USB ports charge when off

2021-06-12, 6:39 AM

Thanks for the suggestion but I have tried this before and it does not work for my laptop.

Reply
Options

5 Posts

05-05-2021

United Kingdom of Great Britain and Northern Ireland

3 Signins

20 Page Views

  • Posts: 5
  • Registered: ‎05-05-2021
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 20
  • Message 9 of 9

Re:Legion 5 Pro - BUG(S) - Always on USB settings in Vantage don't work, all USB ports charge when off

2021-06-12, 7:19 AM

Hi there.

 

Could we get some help with this? I responded with logs as requested, but not heard back.

 

Others are having this issue too.

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms