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3 Posts

04-08-2021

Italy

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Legion 5 Pro NVENC error NV_ENC_ERR_UNSUPPORTED_PARAM

2021-04-08, 15:16 PM

Hi,

 

recording the screen with any application on my Legion 5 Pro doesn't work. For example in OBS I get the error I mentioned in the subject. It seems to be a problem with the NVENC. Does anyone else have this problem and has been able to fix it?

 

Cheers

 

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2304 Posts

04-23-2019

United States of America

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Re:Legion 5 Pro NVENC error NV_ENC_ERR_UNSUPPORTED_PARAM

2021-04-08, 16:39 PM

Hello @Haenir,

 

Welcome to the Community Forums.

 

I checked the error message online and it seems this is fixable by changing the settings in the program you're using.

Kindly try running a search for the error code and it should show you a video on how to fix it.

Hope this helps.
Regards,
Jack_Lenovo1



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3 Posts

04-08-2021

Italy

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Re:Legion 5 Pro NVENC error NV_ENC_ERR_UNSUPPORTED_PARAM

2021-04-11, 13:33 PM

Hello, I've tried but it is evident that the error is with the laptop. Also because I can't record my screen with any software, such as Geforce Experience, Overwolf or Xbox Game Bar.

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2 Posts

04-14-2021

Germany

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Re:Legion 5 Pro NVENC error NV_ENC_ERR_UNSUPPORTED_PARAM

2021-04-14, 14:59 PM

I am having the same issue right now. I can't use any application that uses NVENC to record videos (e.g. OBS, Nvidia Geforce Experience). According to this nvidia forum thread this is a Lenovo related issue https://www.nvidia.com/en-us/geforce/forums/discover/442631/shadowplay-crashes-consistently-will-not-begin-rec/

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3 Posts

04-08-2021

Italy

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Re:Legion 5 Pro NVENC error NV_ENC_ERR_UNSUPPORTED_PARAM

2021-04-14, 19:06 PM

Changing the codec to x264 fixed the issue for me. Still, there is a problem with the gpu hardware encoder.

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04-14-2021

Germany

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Re:Legion 5 Pro NVENC error NV_ENC_ERR_UNSUPPORTED_PARAM

2021-04-14, 22:56 PM

I found a workaround. Some applications that use NVENC work if HDR is turned on (Geforce experience capture works, steam remote play with NVENC works, OBS with NVENC is still broken)

 

1. Go to windows settings.

2. System -> Display -> use HDR 

3. Alt+Z to use Geforce Experience overlay -> Record 

 

Obviously this workaround only works on Legion 5 Pro and won't work on Legion 5 without HDR.

 

I hope this helps Lenovo to sort out and fix this issue as soon as possible.

 

 

 

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