Welcome to our peer-to-peer forums, where owners help owners. Need help now? Visit eSupport here.

English Community

Gaming – Lenovo LegionGaming Laptops
All Forum Topics
Options

4 Posts

04-08-2021

Italy

6 Signins

10 Page Views

  • Posts: 4
  • Registered: ‎04-08-2021
  • Location: Italy
  • Views: 10
  • Message 1 of 142

Legion 5 Pro NVENC error NV_ENC_ERR_UNSUPPORTED_PARAM

2021-04-08, 15:16 PM

Hi,

 

recording the screen with any application on my Legion 5 Pro doesn't work. For example in OBS I get the error I mentioned in the subject. It seems to be a problem with the NVENC. Does anyone else have this problem and has been able to fix it?

 

Cheers

 

Reply
Options

3722 Posts

04-23-2019

United States of America

629 Signins

26315 Page Views

  • Posts: 3722
  • Registered: ‎04-23-2019
  • Location: United States of America
  • Views: 26315
  • Message 2 of 142

Re:Legion 5 Pro NVENC error NV_ENC_ERR_UNSUPPORTED_PARAM

2021-04-08, 16:39 PM

Hello @Haenir,

 

Welcome to the Community Forums.

 

I checked the error message online and it seems this is fixable by changing the settings in the program you're using.

Kindly try running a search for the error code and it should show you a video on how to fix it.

Hope this helps.
Regards,
Jack_Lenovo1



Did someone help you today? Press the thumbs-up icon below to thank them.!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.


Using Browser Search to find your answers in Lenovo and Moto Community

Reply
Options

4 Posts

04-08-2021

Italy

6 Signins

10 Page Views

  • Posts: 4
  • Registered: ‎04-08-2021
  • Location: Italy
  • Views: 10
  • Message 3 of 142

Re:Legion 5 Pro NVENC error NV_ENC_ERR_UNSUPPORTED_PARAM

2021-04-11, 13:33 PM

Hello, I've tried but it is evident that the error is with the laptop. Also because I can't record my screen with any software, such as Geforce Experience, Overwolf or Xbox Game Bar.

Reply
Options

2 Posts

04-14-2021

Germany

4 Signins

35 Page Views

  • Posts: 2
  • Registered: ‎04-14-2021
  • Location: Germany
  • Views: 35
  • Message 4 of 142

Re:Legion 5 Pro NVENC error NV_ENC_ERR_UNSUPPORTED_PARAM

2021-04-14, 14:59 PM

I am having the same issue right now. I can't use any application that uses NVENC to record videos (e.g. OBS, Nvidia Geforce Experience). According to this nvidia forum thread this is a Lenovo related issue https://www.nvidia.com/en-us/geforce/forums/discover/442631/shadowplay-crashes-consistently-will-not-begin-rec/

Reply
Options

4 Posts

04-08-2021

Italy

6 Signins

10 Page Views

  • Posts: 4
  • Registered: ‎04-08-2021
  • Location: Italy
  • Views: 10
  • Message 5 of 142

Re:Legion 5 Pro NVENC error NV_ENC_ERR_UNSUPPORTED_PARAM

2021-04-14, 19:06 PM

Changing the codec to x264 fixed the issue for me. Still, there is a problem with the gpu hardware encoder.

Reply
Options

2 Posts

04-14-2021

Germany

4 Signins

35 Page Views

  • Posts: 2
  • Registered: ‎04-14-2021
  • Location: Germany
  • Views: 35
  • Message 6 of 142

Re:Legion 5 Pro NVENC error NV_ENC_ERR_UNSUPPORTED_PARAM

2021-04-14, 22:56 PM

I found a workaround. Some applications that use NVENC work if HDR is turned on (Geforce experience capture works, steam remote play with NVENC works, OBS with NVENC is still broken)

 

1. Go to windows settings.

2. System -> Display -> use HDR 

3. Alt+Z to use Geforce Experience overlay -> Record 

 

Obviously this workaround only works on Legion 5 Pro and won't work on Legion 5 without HDR.

 

I hope this helps Lenovo to sort out and fix this issue as soon as possible.

 

 

 

Reply
Options

4 Posts

05-05-2021

Germany

9 Signins

30 Page Views

  • Posts: 4
  • Registered: ‎05-05-2021
  • Location: Germany
  • Views: 30
  • Message 7 of 142

Re:Legion 5 Pro NVENC error NV_ENC_ERR_UNSUPPORTED_PARAM

2021-05-05, 16:48 PM

I'm also experiencing this problem with OBS and also applies to FFMPEG while using the NVEC-Encoding of the integrated NVIDIA GPU.

I've also tried several methods to fix it without any luck.  

 

The x264-Setting just switches the video encoding from the GPU to the CPU and is definitely not suitable for streaming while gaming. (In some cases you will experience frame drops by more than 50% in the video-stream.)

 

Do you have any news on this "Bug"?

 

I would also like to point out that within the OBS-Forums you can find a thread recomending a BIOS downgrade since it looks like the Error started occuing after the latest Bios-Upgrade. (I would not recomend this because I've managed to totaly brick a brand new Notebook with a hard-bios flash years ago - not lenovo btw :-) ... and it also bricked my waranty... )

Reply
Options

4 Posts

04-08-2021

Italy

6 Signins

10 Page Views

  • Posts: 4
  • Registered: ‎04-08-2021
  • Location: Italy
  • Views: 10
  • Message 8 of 142

Re:Legion 5 Pro NVENC error NV_ENC_ERR_UNSUPPORTED_PARAM

2021-05-06, 16:40 PM

I'm still having this problem. Exactly as you described. I haven't found a working solution.

Reply
Options

1 Posts

05-10-2021

Malaysia

4 Signins

20 Page Views

  • Posts: 1
  • Registered: ‎05-10-2021
  • Location: Malaysia
  • Views: 20
  • Message 9 of 142

Re:Legion 5 Pro NVENC error NV_ENC_ERR_UNSUPPORTED_PARAM

2021-05-10, 5:15 AM

I have the same problem, but my laptop is Ideapad Gaming 3

CPU: Ryzen 7 4800h
GPU: NVIDIA GeForce 1650

Reply
Options

1 Posts

05-12-2021

Germany

3 Signins

5 Page Views

  • Posts: 1
  • Registered: ‎05-12-2021
  • Location: Germany
  • Views: 5
  • Message 10 of 142

Re:Legion 5 Pro NVENC error NV_ENC_ERR_UNSUPPORTED_PARAM

2021-05-12, 22:18 PM

I have the same problem, still haven't found a fix.

Im using a Legion 5 Pro 16ACH6H.

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms