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8 Posts

06-22-2021

Austria

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  • Message 21 of 142

Re:Legion 5 Pro NVENC error NV_ENC_ERR_UNSUPPORTED_PARAM

2021-06-23, 12:43 PM

Yup. I hope we get a fix soon.

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3722 Posts

04-23-2019

United States of America

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  • Message 22 of 142

Re:Legion 5 Pro NVENC error NV_ENC_ERR_UNSUPPORTED_PARAM

2021-06-23, 16:20 PM

Hello all,

 

Sorry for not updating the thread.

 

I've raised this internally and will update the topic once new information is available.

 

Regards,

Jack_Lenovo1



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3 Posts

06-22-2021

Germany

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  • Message 23 of 142

Re:Legion 5 Pro NVENC error NV_ENC_ERR_UNSUPPORTED_PARAM

2021-06-23, 16:35 PM
Thank you very much! That's good to hear!
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5 Posts

05-12-2021

Germany

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  • Message 24 of 142

Re:Legion 5 Pro NVENC error NV_ENC_ERR_UNSUPPORTED_PARAM

2021-06-23, 19:05 PM

Thanks! If there is anything I can do to help to hunt down this bug (screenshots, logfiles, remote screen sharing sessions with your support people) just message me. Also, I'm probably not the only one in this thread willing to help in any way possible ;)

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2 Posts

04-30-2021

Bosnia and Herzegovina

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  • Message 25 of 142

Re:Legion 5 Pro NVENC error NV_ENC_ERR_UNSUPPORTED_PARAM

2021-06-24, 11:58 AM

I can report an additional problem with the same device (PF2NLLV7) I think it's connected to the nvenc encoder these devices cannot connect to the VR headsets over USB Oculus quest 2 .The headset is recognized in the software but as soon as the customer tries to connect on the headset the connection is separated and the USB port turns off

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27 Posts

05-29-2021

Germany

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  • Message 26 of 142

Re:Legion 5 Pro NVENC error NV_ENC_ERR_UNSUPPORTED_PARAM

2021-06-24, 15:57 PM

Of course it's not working because the video stream gets encoded and then send over USB to the Headset. Encoder doesn't work so the Headset doesn't work too.

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4 Posts

06-29-2021

India

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  • Message 27 of 142

Re:Legion 5 Pro NVENC error NV_ENC_ERR_UNSUPPORTED_PARAM

2021-06-29, 6:39 AM

The problem is not limited to the particular software. Some of the games that ran perfectly smoothly earlier now give an error that says that the laptop falls below the minimum system requirements needed to play the game in the "low" settings. XBox Game Bar fails to record the screen, too.

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1 Posts

06-29-2021

Togo

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  • Message 28 of 142

Re:Legion 5 Pro NVENC error NV_ENC_ERR_UNSUPPORTED_PARAM

2021-06-29, 15:56 PM

This thread is the reason i am waiting to buy a Legion 5 Pro. Seems to be the perfect laptop

for my needs, but if its a persistent problem that cant be fixed, or takes to long (months-years).. not sure i wanna gamble.

Im waiting for now, checking this tread consistently. 

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8 Posts

06-22-2021

Austria

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  • Message 29 of 142

Re:Legion 5 Pro NVENC error NV_ENC_ERR_UNSUPPORTED_PARAM

2021-06-30, 15:51 PM
Hey, did you ever get a reply?
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27 Posts

05-29-2021

Germany

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  • Message 30 of 142

Re:Legion 5 Pro NVENC error NV_ENC_ERR_UNSUPPORTED_PARAM

2021-06-30, 16:23 PM

Yes, the Reply is:

 

from NVidia: we know about it, but Lenovo has to do a update.

 

from Lenovo incident: We know about it and we are working on a fix for this problem.

from Lenovo Hotline: You are not the only one reporting this problem, and we are are working on a fix, but we don't know how long it takes. Maybe in 2 Weeks ( that was ~1 week ago)

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