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11 Posts

07-02-2021

Germany

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  • Message 41 of 197

Re:Legion 5 Pro NVENC error NV_ENC_ERR_UNSUPPORTED_PARAM

2021-07-05, 11:47 AM
yeah the case ended on April, still lenovo hasnt issued anything till now :\ for me the H265 works, i checked with obs studio but yes not all apps have the option to use H265 by default :\
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11 Posts

07-02-2021

Germany

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  • Message 42 of 197

Re:Legion 5 Pro NVENC error NV_ENC_ERR_UNSUPPORTED_PARAM

2021-07-05, 16:21 PM
Hi the way u say uses CPU and not the GPU and that is not a fix but a workaround, the fix is the missing license from lenovo side, i posted the issue today, please have a look at it.
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11 Posts

07-02-2021

Germany

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  • Message 43 of 197

Re:Legion 5 Pro NVENC error NV_ENC_ERR_UNSUPPORTED_PARAM

2021-07-05, 16:21 PM
Hi the way u say uses CPU and not the GPU and that is not a fix but a workaround, the fix is the missing license from lenovo side, i posted the issue today, please have a look at it.
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32 Posts

05-29-2021

Germany

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  • Message 44 of 197

Re:Legion 5 Pro NVENC error NV_ENC_ERR_UNSUPPORTED_PARAM

2021-07-06, 12:01 PM

i had a chat today with the support again.

 

But still no solution, only that the problem is known...  :(

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11 Posts

07-02-2021

Germany

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  • Posts: 11
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  • Message 45 of 197

Re:Legion 5 Pro NVENC error NV_ENC_ERR_UNSUPPORTED_PARAM

2021-07-06, 15:01 PM
i too did it with premium support, they too had no idea about it, so sad that the support is having a hard time to enable a basic codec license :\
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2 Posts

07-08-2021

Germany

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  • Message 46 of 197

Re:Legion 5 Pro NVENC error NV_ENC_ERR_UNSUPPORTED_PARAM

2021-07-08, 19:16 PM

Hi Guys,

 

i'm havin the same issues with twitch and so on...

Is there any schedule when there will be a fix? It's a shame for lenovo to sell such a highly priced notebook without these licenses!

 

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32 Posts

05-29-2021

Germany

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  • Posts: 32
  • Registered: ‎05-29-2021
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  • Message 47 of 197

Re:Legion 5 Pro NVENC error NV_ENC_ERR_UNSUPPORTED_PARAM

2021-07-09, 7:55 AM

No schedule.. only it will be fixed. soon.. (that was over 2 Weeks ago)

 

i am realy pissed.... a Worklaptop that i cain't work with... 

 

Open a Incident, Write to your favorite PC Magazines in your Country... maybe some bad Press will fasten this up.. idk. :(

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32 Posts

05-29-2021

Germany

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  • Posts: 32
  • Registered: ‎05-29-2021
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  • Message 48 of 197

Re:Legion 5 Pro NVENC error NV_ENC_ERR_UNSUPPORTED_PARAM

2021-07-09, 19:15 PM

After Lenovo support is not doing any progress i went to NVidia again and just want to inform you about the new Status of my issue:

 

Your case is being escalated to our Level 2 Tech Support group.  The Level 2 agents will review the case notes and may attempt to recreate your issue or find a workaround solution if possible.  As this process may take some time we ask that you be patient and a Level 2 tech will contact you as soon they can to help resolve your issue.
Best Regards,
NVIDIA Customer Care
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9 Posts

07-01-2021

Pakistan

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  • Message 49 of 197

Re:Legion 5 Pro NVENC error NV_ENC_ERR_UNSUPPORTED_PARAM

2021-07-10, 12:07 PM

I don't know why but no tech reviewer is mentioning all of this. All the reviews that i came across be it on YouTube or websites are nothing but praises. This NVENC issue i think kills the purpose of the laptop (Professional gaming or video editing) as you cannot record, stream or encode/decode videos using GPU. Because it is not be highlighted by mainstream media, Lenovo probably has placed it on back burner as potential new buyers are unaware of this.     

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47 Posts

05-01-2018

Czech Republic

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  • Message 50 of 197

Re:Legion 5 Pro NVENC error NV_ENC_ERR_UNSUPPORTED_PARAM

2021-07-10, 18:47 PM

Why is nobody covering this? Because as far as I'm aware, this issue affects one country. Germany. But local German news sites absolutely need to pick this up.

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