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9 Posts

07-01-2021

Pakistan

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Re:Legion 5 Pro NVENC error NV_ENC_ERR_UNSUPPORTED_PARAM

2021-07-10, 20:12 PM
It seems the feud between Lenovo and Nokia over H.264 codec is the cause and i believe they have deliberately removed the codec as the case has been closed in favour of Nokia. Lenovo plans to challenge it. Great as we are the only ones suffering.
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47 Posts

05-01-2018

Czech Republic

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Re:Legion 5 Pro NVENC error NV_ENC_ERR_UNSUPPORTED_PARAM

2021-07-10, 20:38 PM

Is Pakistan affected too by this?

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9 Posts

07-01-2021

Pakistan

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Re:Legion 5 Pro NVENC error NV_ENC_ERR_UNSUPPORTED_PARAM

2021-07-10, 22:04 PM
No I bought it in Germany
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4 Posts

06-14-2021

Austria

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Re:Legion 5 Pro NVENC error NV_ENC_ERR_UNSUPPORTED_PARAM

2021-07-13, 19:07 PM

So I just ran nvencinfo and nvdecinfo from

https://medium.com/@multi.flexi/how-to-get-info-about-nvdec-and-nvenc-capabilities-of-your-gpu-6ecc9a5d4dac

 

And here's the output - there's not a single trace of h.264 in here which means we're kinda lost until Lenovo starts doing something.

 

I raised the issue on Reddit and I assume it's a local problem (Europe/Germany) -  user's from outside Europe haven't reported similar issues.

 

 

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32 Posts

05-29-2021

Germany

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  • Message 55 of 197

Re:Legion 5 Pro NVENC error NV_ENC_ERR_UNSUPPORTED_PARAM

2021-07-13, 19:13 PM

i am a premium User at Lenovo and i Call every Week.

i have now 4 open Incidents at Lenovo and all are closed after some hours. i will now raise now ones every week.

 

i am in contact with Level 2 Support at Nvidia. 

 

so far no solution. and i hate it!

 

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4 Posts

06-15-2021

Germany

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  • Message 56 of 197

Re:Legion 5 Pro NVENC error NV_ENC_ERR_UNSUPPORTED_PARAM

2021-07-13, 19:39 PM

I would like to atleast return my Laptop tho. I got it for 3 months in hope this was just a early bug. If this never gets fixed and is just lied by Lenovo I actually feel scammed.

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9 Posts

07-01-2021

Pakistan

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Re:Legion 5 Pro NVENC error NV_ENC_ERR_UNSUPPORTED_PARAM

2021-07-14, 11:11 AM
This is a grave violation of consumer rights by Lenovo. They sold their laptops without disclosing the lack of h.264 codec and as it affects only European users further cement the fact that they did so deliberately.
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4 Posts

06-14-2021

Austria

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Re:Legion 5 Pro NVENC error NV_ENC_ERR_UNSUPPORTED_PARAM

2021-07-14, 18:30 PM

So this just came out...

https://www.notebookcheck.net/Lenovo-laptops-silently-stripped-of-important-feature-in-BIOS-updates.550673.0.html

 

 

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3 Posts

06-22-2021

Germany

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  • Message 59 of 197

Re:Legion 5 Pro NVENC error NV_ENC_ERR_UNSUPPORTED_PARAM

2021-07-14, 18:50 PM

So it's a software problem and is probably easy to fix for them.

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9 Posts

07-01-2021

Pakistan

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  • Message 60 of 197

Re:Legion 5 Pro NVENC error NV_ENC_ERR_UNSUPPORTED_PARAM

2021-07-14, 19:49 PM
Only if they agree to pay Nokia to use that codec. Lenovo knew from beginning what was the problem but still the support tries to fool people by misinformation. The terms and conditions of the deal between Nokia and Lenovo is confidential and it took place in April. If Nokia had allowed lenovo to use h.264 we would have gotten an update by now.
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